Internship - HMI CS Operation Team - Hsinchu at ASML - Hong Kong

Hsinchu, , Taiwan -

Full Time

Start Date

Immediate

Expiry Date

22 Aug, 26

Salary

0.0

Posted On

24 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Analysis, Reporting, Business Intelligence, Dashboard Creation, Communication, Meeting Facilitation, Logistics Coordination, Organizational Ability, Multitasking, Attention To Detail, Microsoft Excel, Microsoft PowerPoint

Industry

Semiconductor Manufacturing

Description

Position Overview The HMI CS Operations Specialist is responsible for supporting customer service operations through data analysis, reporting, coordination, and cross-functional communication. This role ensures operational efficiency, accurate reporting, and smooth execution of logistics and departmental activities. Key Responsibilities 1. Data Analysis & Reporting Collect, clean, and analyze operational and customer service data Generate regular and ad-hoc reports to support decision-making Develop and maintain BI (Business Intelligence) dashboards and performance metrics Monitor KPIs such as service level, response time, and shipment performance Provide insights and recommendations to improve operational efficiency 2. Business Intelligence (BI) Reporting Prepare structured BI reports using internal tools or platforms Ensure data accuracy, consistency, and timely delivery of reports Support management with data visualization and trend analysis Collaborate with stakeholders to define reporting requirements 3. Meeting Coordination & Hosting Organize and host internal and cross-functional meetings Prepare meeting agendas, presentations, and materials Document meeting minutes, action items, and follow-ups Facilitate communication between teams to ensure alignment 4. Logistics & Shipping Coordination Track and coordinate shipment status and delivery schedules Liaise with logistics partners, vendors, and internal teams Handle shipping documentation and issue resolution Ensure timely and accurate delivery of products/services 5. Department Activities & Coordination Support planning and execution of departmental activities and projects Assist in process improvement initiatives Coordinate team events, training sessions, or internal programs Provide administrative and operational support to the CS team 6. Excel & Data Management Utilize advanced Excel functions (Pivot Tables, VLOOKUP, formulas, etc.) Maintain structured datasets and ensure data integrity Automate routine reporting processes when possible 7. Presentation & Documentation (PPT) Create professional PowerPoint presentations for management and stakeholders Summarize data insights into clear, visual formats Support business reviews and performance presentations Qualifications Bachelor’s degree in Business, Operations, Data Analytics, or related field 1–3+ years experience in customer service operations, logistics, or data analysis Strong proficiency in Microsoft Excel and PowerPoint Experience with BI tools (e.g., Power BI, Tableau) is a plus Good analytical and problem-solving skills Key Skills Data analysis & reporting Business intelligence & dashboard creation Communication and meeting facilitation Logistics coordination Organizational and multitasking ability Attention to detail and accuracy Preferred Traits Proactive and results-driven Strong teamwork and collaboration skills Ability to manage multiple tasks in a fast-paced environment If you want, I can also: Tailor this JD for internal promotion vs hiring post Add KPIs / performance metrics Convert it into a resume format or LinkedIn job post Inclusion and diversity ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company. Need to know more about applying for a job at ASML? Read our frequently asked questions. Thank you for your interest in ASML! This is your personal dashboard where you can easily check the status of your application(s), view jobs that match your profile, and change or delete your personal information. You'll also receive notifications through this dashboard about any additional information we may need from you or to let you know when tasks are ready for you to complete as part of our hiring process. ASML is a leading supplier of lithography equipment, used by the world’s top chipmakers to print microchips that are increasingly powerful, fast and energy efficient. Working at ASML is inspiring, no matter what field you're in. That’s because we push the boundaries of technology: if it’s moving the world forward, chances are, we’re behind it. In fact, we’re probably a part of the electronic device you’re using right now. We’re a global team of more than 32,000 people from 122 different nationalities and counting. Headquartered in Europe’s top tech hub, the Brainport Eindhoven region in the Netherlands, our operations are spread across Europe, Asia and the US.

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

The role focuses on supporting customer service operations through data analysis, BI reporting, and KPI monitoring. It also involves coordinating cross-functional meetings and managing logistics and shipping schedules.