About the job
Do you love analyzing data and improving processes to enhance customer satisfaction? Are you a consciencious, detail-oriented team player with a passion for supply chain, planning, and customer service? Then apply now and join us as our new Customer Service & Deployment Intern in our Zoetermeer office starting September!

Our purpose is to ensure seamless supply chain operations and exceptional customer satisfaction through proactive planning, issue resolution, and continuous process improvement. During this internship, you will collaborate with the Medical NLD Ops Supply Chain team and coordinate/support on customer service and deployment initiatives. Your main responsibilities include:

• Investigating and resolving customer complaints by identifying root causes and implementing corrective actions
• Supporting deployment planning and stock management for one or more countries
• Using system tools to track historical cases, standardize processes, and improve data accuracy
• Managing operational tasks such as sample requests, TTS management, and scrapping
• Analyzing key KPIs (CFR, open orders, WO) and contributing to weekly reviews with Sales Units

Meet your future manager! Your manager will be Haoyao CHEN, Deployment Planner. Learn more about her: Haoyao Chen | LinkedIn
About you
As a Internship Customer Experience Planning Intern, deployment planning will be second nature to you. You have outstanding analytical skills and can generate sharp comprehension through data. On top of that? You’re an organized and proactive team-player who’s always looking for opportunities to learn and develop.

There are also some compulsory requirements:

• Enrolled as a Bachelors/Masters student during the whole internship period;
• You are a resident of the Netherlands and hold a valid BSN number (if you are a non-EU citizen, you need to have a valid Dutch residency permit);
• Ideally available to start in September for a minimum of 6 months, 5 days per week;
• You are fluent in English - spoken and written;
• You are able to work from our Zoetermeer office, at least 5 days per week.

About us
Working at Danone is a unique experience. It’s fast-paced and complex and, at times, it can get a little challenging. But it’s packed with opportunities to learn and grow working with some of the best-known brands in the world, like Evian, Alpro, Nutricia, Activia and Nutrilon. Bring your unique perspective, ambitions and entrepreneurial ideas to the table – the impact you could make might just surprise you. One Planet. One Health – BY YOU.
We’re proud to be a B-Corp certified company. That means we meet the highest verified standards of social and environmental performance, transparency, and accountability in everything we do.
We’re committed to building a diverse and inclusive team. As an Equal Opportunities Employer, we base our hiring decisions on merit, job requirements and business needs.*

• Investigating and resolving customer complaints by identifying root causes and implementing corrective actions
• Supporting deployment planning and stock management for one or more countries
• Using system tools to track historical cases, standardize processes, and improve data accuracy
• Managing operational tasks such as sample requests, TTS management, and scrapping
• Analyzing key KPIs (CFR, open orders, WO) and contributing to weekly reviews with Sales Unit