L’OFFRE

Are you a curious student looking for an engaging internship in Supply Chain? Do you want to start your career in a multinational company and learn about end-to-end supply chain processes? Then apply now for this Customer Experience and Planning Internship and join us in Zoetermeer office, starting July/August 2025!
As our new Customer Experience and Planning Intern, you will be part of the Global Supply Chain SNU team, in charge of Global deployment. You will join an energetic and international team in charge of deploying stocks from our global distribution center, with about 2000 SKUs going to 80+ countries representing 25% of the SNU net sales.
Key objective of this internship role is to monitor, analyze, prevent Customer queries/complaints, which we receive from our mainly internal Danone customers on a daily basis, to plan & replenish stock for few countries in our scope & be a key actor in several core processes within our team.

Your main tasks will be:

• Consolidating customer complaints from deployment.
• Analyzing the case, identifying root cause, corrective and preventative action & communicating back to the customers.
• Using system tools to track historical cases to prevent future complaints, drive process standardization (including ensuring accuracy of inputs from the customers).
• Supporting specific customer deployment planning activities along-side your peer planners.
• Actively planning one (few) country within the scope.
• Manage & support samples request / TTS Management/ Scrapping process.
• Consolidate & analyze key KPI (CFR / Open orders / WO).
• Support & contribute to weekly review with Sales Unites.

During your internship with us you will be closely supervised by Bibiana Aristizabal, Deployment Planner

VOUS

• You are a Bachelor or Master student currently pursuing a degree in Supply Chain or related fields.
• You have a strong curiosity of further understanding end2end Supply Chain (process, stakeholders, operations).
• You are good at open & flexible communication with various functions/levels of stakeholders.
• You have the attention to details (fact finding, analyzing root causes, building preventive actions, involved in planning activities).
• You have a passion to drive and solve business challenges
• You can show good Microsoft Office skills; knowledge of Power BI is a plus.
  As a Customer Experience and Planning intern, managing end to end Supply Chain processes will be second nature to you. You can stay organized and have excellent communication skills. On top of that? You’re a proactive people’s person who’s always looking for opportunities to learn and develop.

There are also some compulsory requirements:

• Enrolled as a Bachelors/Masters student during the whole internship period;
• You are a resident of the Netherlands and hold a valid BSN number (if you are a non-EU citizen, you need to have a valid Dutch residency permit);
• Ideally available to start in July/August 2025 for a minimum of 6 months, 5 days per week;
• You are fluent in English - spoken and written;
• You are able to work from our Zoetermeer office, at least 2-3 days per week.

• Consolidating customer complaints from deployment.
• Analyzing the case, identifying root cause, corrective and preventative action & communicating back to the customers.
• Using system tools to track historical cases to prevent future complaints, drive process standardization (including ensuring accuracy of inputs from the customers).
• Supporting specific customer deployment planning activities along-side your peer planners.
• Actively planning one (few) country within the scope.
• Manage & support samples request / TTS Management/ Scrapping process.
• Consolidate & analyze key KPI (CFR / Open orders / WO).
• Support & contribute to weekly review with Sales Unites