Interpreter Services Coordinator, Interpreter Services at Premier Health

Dayton, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Sep, 26

Salary

0.0

Posted On

16 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Spanish Fluency, English Fluency, Medical Interpreting, Program Management, Scheduling, Quality Assurance, Budget Management, Cultural Competency, Microsoft Office, Data Management, Electronic Medical Records, Critical Thinking, Patient Education, Interpersonal Communication, Problem Solving, Planning

Industry

Hospitals and Health Care

Description

Position: Interpreter Services Coordinator, Department: Interpreter Services Shift: Varies Facility: Miami Valley Hospital The System Interpreter Services Coordinator oversees the organization’s interpreter services program to ensure that the needs of limited English proficiency (LEP) and deaf patients are met in accordance with organizational and hospital policies, federal law, and relevant regulatory guidelines. The Coordinator is responsible for managing all processes (scheduling, quality assurance, etc.) associated with providing foreign language and deaf interpreter services for patients from outside vendors, web-based programs, and/or hospital interpreters at Atrium Medical Center, Miami Valley Hospital, Miami Valley Hospital North, Miami Valley Hospital South, Upper Valley Medical Center, and all off-sites. This role will also develop and implement staff education on topics related to the interpreter services program, including cultural aspects of patient care, policies and regulations associated with meeting the needs of LEP and deaf patients, etc. Additionally, the Coordinator is responsible for monitoring the use and quality of interpreter services, identifying opportunities for improvement, and preparing reports that demonstrate the program's effectiveness. When needed, the coordinator will serve as an interpreter or translator to address billing questions/concerns, schedule appointments, assist with Emergency Department triage, and/or provide patient education materials. Fluent in English and Spanish, with excellent verbal and written communication skills. Demonstrated ability to interact with and understand people from different cultural, socioeconomic, or other backgrounds. Excellent interpersonal skills, with the ability to demonstrate compassion, fairness, and an inclusive approach to a wide variety of individuals and groups from within and outside of the organization. Ability to interact with patients and families of varying degrees of illness, under stressful and/or emergency situations. Skilled in efficient and cost-effective management of scheduling, department budgets, and other resources. Computer skills with proficiency in keyboarding, Microsoft Office (Word, Outlook, Excel, etc.), and data management required. Prior experience with an electronic medical record platform is a plus. Proven ability to maintain flexibility, problem-solve, and make decisions in a rapidly changing environment. Skilled in the areas of attention to detail, critical thinking, and planning Education Education Minimum Level of Education Required: Associate degree Additional requirements: § Preferred degree: Bachelor's degree § Area of study or major: Healthcare administration, communications, business, or related field § Preferred educational qualifications: Interpreting experience § Position-specific testing requirements: Spanish Assessment Licensure/Certification/Registration § Medical Spanish interpreter certification or experience in the field Experience Minimum Level of Experience Required: 1 - 3 years of job-related experience Prior job title or occupational experience: Spanish interpreterSpanish interpreterSpanish interpreter

Responsibilities

Oversees the organization's interpreter services program to ensure LEP and deaf patients receive care according to federal law and hospital policy. Manages scheduling, quality assurance, and staff education while occasionally serving as a direct interpreter or translator.