JOB DESCRIPTION

Harborview Medical Center’s Interpreter Services has an outstanding opportunity for an Interpreter Services Coordinator

REQUIREMENTS

• High school graduation or equivalent AND two years of experience in a healthcare or administrative role OR equivalent education/experience
• Advanced skills with MS Word, Excel, Access and Outlook
• Demonstrated ability to exercise independent judgment in a fast paced/high pressure environment
• Experience with EPIC Cadence scheduling Experience with multi-line telephone systems
• Experience working in a multi-cultural setting Knowledge of medical terminology.

• Schedule interpreters for LEP (Limited English Proficiency), Deaf, Deafblind and hard of hearing patients for all outpatient appointments and inpatient needs
• With the assistance of interpreters, round on inpatient patients to ensure that patient communication needs are being met
• Take appropriate action to fill all interpreter requests and confirm the status of requests with the originating clinic/unit/department
• Process a large volume of detail in a limited amount of time
• Create daily schedules for staff interpreters
• Coordinate requests for agency, telephonic and video interpreters, while responding to emergent (same day) requests for in-person interpreters and the immediate dispatching of interpreters
• Maintain confidentiality of all medical, financial, or other sensitive materials and information in printed, electronic or verbal form