JOB SUMMARY

The Office for National Statistics (ONS) is the UK’s largest producer of official statistics, covering a range of key economic, social and demographic topics. These include measuring changes in the value of the UK economy, estimating the size, geographic distribution and characteristics of the population, and providing indicators of price inflation, employment, earnings, crime and migration.
This post sits within Social Surveys Collection (SSC) which delivers many of Great Britain’s largest social surveys. Our purpose is to provide high quality data to underpin core National Statistics and the wider statistical system. While much of ONS relies on them for outputs and statistical bulletins, the statistics we generate also support research, policy development and decision-making across the public and private sectors.
The Social Survey Collection Division is one of the largest divisions within ONS, with approximately 1,400 colleagues. Underpinning all this work is our mission statement, which reads: “We are a flexible and diverse community of data collection experts, and our mission is to collect and deliver high quality, trusted social survey data from the public, utilising robust, sustainable and innovative processes to paint a picture of rapidly changing life in the United Kingdom”

JOB DESCRIPTION

The role will include:

• Monitoring of Social Survey Accidents and Incidents, together with the provision of reports.
• Ensuring all actions with pay implications are reported to payroll prior to their closedown date each month.
• Daily checking of system errors; rectifying where necessary.
• Production of new entrant identity passes. Administration of the software used to produce the passes.
• Processing front end leavers documentation and maintaining all related databases.
• Familiarity with all policies relating to staff, including maternity, paternity, sick, shared parental leave etc.
• Production of letters relating to half and no pay counts for those staff on long term sick.
• Reference letters.
• Checking change of address cases.
• Dealing with Service Desk calls and email queries.
• Administering sick credits.

IF YOU ARE UNSURE THAT YOU MEET THE ELIGIBILITY ABOVE, PLEASE READ THE INFORMATION AVAILABLE ON GOV.UK ON THIS LINK, OR CONTACT THE RECRUITMENT EMAIL ON THE ADVERT BEFORE APPLYING TO DISCUSS, AS FAILURE TO MEET THE RESIDENCY REQUIREMENTS WILL RESULT IN YOUR SECURITY CLEARANCE APPLICATION BEING REJECTED AND ANY OFFER OF EMPLOYMENT BEING WITHDRAWN.

At the point of SC application, you will need to provide or give access to the following evidence:

• Departmental or company records (personnel files, staff reports, sick leave reports and security records)
• UK criminal records covering both spent and unspent criminal records
• Your credit and financial history with a credit reference agency
• Security Services records

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

RESPONSIBILITIES:

• Build and maintain good working relationships with field colleagues.
• Respond to queries from field colleagues escalating where appropriate.
• Production of field passes to agreed deadlines.
• Manage the production of leavers data and complete all associated tasks to timetable.
• Produce references as and when required.
• Un-submitting timecards as and when required. Assisting interviewers with their timecard queries.

The role will include:

• Monitoring of Social Survey Accidents and Incidents, together with the provision of reports.
• Ensuring all actions with pay implications are reported to payroll prior to their closedown date each month.
• Daily checking of system errors; rectifying where necessary.
• Production of new entrant identity passes. Administration of the software used to produce the passes.
• Processing front end leavers documentation and maintaining all related databases.
• Familiarity with all policies relating to staff, including maternity, paternity, sick, shared parental leave etc.
• Production of letters relating to half and no pay counts for those staff on long term sick.
• Reference letters.
• Checking change of address cases.
• Dealing with Service Desk calls and email queries.
• Administering sick credits