JOIN US AS AN INTRADAY MANAGER AND LEAD OUR GLOBAL TEAM IN OPTIMISING REAL-TIME CONSUMER ENGAGEMENT.

Your strategic approach and people leadership will drive exceptional performance and ensure we deliver outstanding service!
No relocation assistance is offered for this position.

• Lead end-to-end real-time management processes, practices and touchpoints using industry learnings, innovative mindset and partner input to drive performance optimisation and help build a world class centre of excellence
• Strong collaboration with the global Resource Planning team, Operations, Training, Recruitment and other support teams to ensure the right resources are in place to meet consumer demand and agreed service targets across all global languages, channels and engagement touchpoints
• Ensure all shrinkage activities and skill assignments are fully optimised and updated for the week ahead and all requests into the global Intraday team are responded to within agreed service levels and in line with quality expectations
• Ensure changes and updates are clearly communicated to impacted partners
• Support the understanding of business performance through identification of trends/issues and the provision of relevant information, reports, insights and actions.
• Lead, motivate, develop and direct a distributed team of intraday coordinators setting clear roles and responsibilities whilst role-modelling our behaviours
• Represent the team in department wide projects and appropriate partner meetings including championing new and innovative ways of working through the digital transformation strategy