We are looking for a detail-oriented Technical Customer Support to join our team in Opa Locka, Florida for an on-site FULL TIME WITH BENEFITS opportunity. The ideal candidate will play a key role in ensuring the accuracy of inventory records and supporting operational efficiency. This position requires strong analytical skills, effective communication, and the ability to manage high-volume inventory processes.

ALL QUALIFIED AND INTERESTED CANDIDATES PLEASE APPLY AND REACH OUT TO STEFANIE FURNISS at 786-897-7903

• 2+ years of experience in a customer service or administrative support role (preferably in a parts-related position)
• Strong understanding or experience with technical products, especially in the commercial laundry or foodservice equipment or similar mechanical industries
• Familiarity with ERP/accounting systems such as Sage, SAP, QuickBooks, Peachtree, etc.
• Proficiency in Microsoft Office (Excel, Outlook, Word)
• Strong customer service and communication skills
• Bilingual (English and Spanish)
• Ability to read and interpret technical documents, parts diagrams, and manuals
• Hands-on, problem-solving attitud

• Manage warranty part orders in coordination with the Service Team
• Process customer purchase orders and internal service parts requests
• Create sales orders, issue invoices, and provide confirmations
• Place purchase orders with factories/suppliers and track status
• Coordinate warehouse receiving and outbound shipments
• Resolve warehouse discrepancies related to incoming parts
• Conduct physical inventory checks and cycle counts
• Arrange logistics and manage inbound/outbound freight
• Identify parts based on exploded views and technical breakdowns
• Assist customers and service technicians with parts compatibility and availability
• Support warranty claims and product issues
• Maintain and update product/parts information in ERP system
• Process payments for non-warranty items or non-term accounts
• Collaborate with Operations Manager to manage stock levels
• Manage U.S. Parts Distributors network

ALL QUALIFIED AND INTERESTED CANDIDATES PLEASE APPLY AND REACH OUT TO STEFANIE FURNISS at 786-897-7903

• 2+ years of experience in a customer service or administrative support role (preferably in a parts-related position)
• Strong understanding or experience with technical products, especially in the commercial laundry or foodservice equipment or similar mechanical industries
• Familiarity with ERP/accounting systems such as Sage, SAP, QuickBooks, Peachtree, etc.
• Proficiency in Microsoft Office (Excel, Outlook, Word)
• Strong customer service and communication skills
• Bilingual (English and Spanish)
• Ability to read and interpret technical documents, parts diagrams, and manuals
• Hands-on, problem-solving attitude