Manage and maintain existing customer accounts, ensuring high levels of customer satisfaction.
Provide consistent and exceptional customer service by responding promptly and professionally to customer inquiries.
Responsible for liaising with incoming calls from both internal & external customers, suppliers and agents regarding freight shipments and bookings.
Be the first point of contact for all queries and will be responsible for booking, planning of Shipments as well as following up on outstanding matters to ensure timely resolution.
Handle key customer accounts by responding to inquiries, tracking and tracing shipments, providing shipment updates, confirming deliveries and collections, and managing bookings.
Perform accurate data entry and freight administration tasks, ensuring that all shipments are processed correctly and that applicable costs and revenues are accurately recorded.
Develop and maintain strong business relationships with carriers, customers, suppliers, and agents.
Resolve customer and carrier issues efficiently and professionally, ensuring minimal disruption to operations.
Represent the company in a professional manner and uphold the organization's values and service standards.
Support customer retention initiatives and identify opportunities to develop new business and expand existing customer relationships.
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