Full job description

• Job Title: Warehouse Manager
• Key Responsibilities:
• Strategically manage the daily warehouse operations ensuring efficient inventory control, storage, picking, packing, dispatch and distribution.
• Oversee the inbound operations from receiving shipments and quality verification through to GRN completion and put away.
• Take full ownership of order fulfilment across all business channels, including retail stores, e-commerce, marketplaces (Amazon, Noon, etc.), wholesale and export customers.
• Ensure daily retail store replenishment orders are picked, packed and dispatched accurately on time to stores across multiple locations within the UAE.
• Oversee and prioritize e-commerce and marketplace order fulfilment to ensure all customer orders meet agreed SLAs and delivery timelines.
• Plan and optimize warehouse workflows to maximize productivity, order accuracy and fulfilment speed across all sales channels.
• Manage daily dispatch operations using the company's fleet as well as courier and third party logistics partners to ensure timely deliveries.
• Monitor order backlogs, pending orders, fulfilment performance and inventory availability, implementing corrective actions where required.
• Ensure inventory accuracy by maintaining alignment between physical stock and ERP records, with all inventory movements accurately recorded.
• Supervise, coach and develop a team of 05–10 warehouse employees, ensuring productivity, accountability and adherence to operational standards.
• Develop and continuously improve warehouse processes related to receiving, storage, inventory management, picking, packing, shipping and returns.
• Manage reverse logistics, including customer returns, marketplace returns and store returns, ensuring timely processing and inventory reconciliation.
• Ensure accurate warehouse documentation, shipment records and inventory reports are m