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The Position
A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.
The Inventory Management Solutions (IMS) Specialist will play a crucial role in implementing the Optimal Inventory solution at customer sites across the UK and Ireland. This is a field-based position requiring a proactive individual dedicated to showcasing the benefits of the solution, providing exceptional on-site support during implementation, and ensuring customers are fully trained to utilise the system effectively.
You’ll be managing multiple customer implementations, collaborating with stakeholders, conducting stock takes, delivering training, and providing post-implementation support. You’ll also analyse data to drive improvements and foster strong relationships with customers and various internal teams.
As a member of the Roche Diagnostics UK - Supply Chain Customer Collaboration Team, you will work closely with customer teams to integrate IMS replenishment processes, provide actionable feedback to improve system utilisation, and contribute to tender responses with your expertise. This role offers the opportunity to make a tangible impact on customer satisfaction and operational efficiency, requiring a blend of technical skills, project management abilities, and a customer-centric approach. You will also contribute to improving services, reducing costs and promoting data-driven decisions.

• Execute on-site implementations of the Optimall Inventory solution, adhering to project plans and ensuring clear communication.
• Collaborate with stakeholders to establish implementation prerequisites, including material master data, IT authorisations, and hardware.
• Oversee the installation and functionality of hardware components and verify accurate data uploads.
• Conduct stock takes to accurately populate initial inventory levels.
• Deliver comprehensive training to Local Administrators and provide post-implementation support (hypercare).
• Provide ongoing customer support, addressing escalations from the Customer Operations Team.
• Analyse data to provide feedback and identify opportunities for improved IMS utilisation.
• Partner with Customer Collaboration Specialists to integrate IMS processes.
• Contribute to tender responses with IMS and inventory management expertise.
• Utilise project management tools for record keeping and implementation.