Inventory & Service Support Coordinator at Medical Application Repair & Sales

Lexington, South Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Mar, 26

Salary

0.0

Posted On

22 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Inventory Management, Shipping Support, Customer Service, Service Coordination, Technical Support, Organizational Skills, Multitasking, Attention to Detail, Computer Skills, Parts Sourcing, Service Dispatch, Data Entry, Process Improvement, Teamwork, Communication, Logistics

Industry

Medical Equipment Manufacturing

Description

Company Overview MARS (Medical Application Repair & Sales) is a leading provider of medical equipment sales, service, and support for ambulatory surgery centers and clinics nationwide. We work with top medical device brands and support our customers with fast, reliable service and expert technical support. We are looking for a dependable, organized team member to support our inventory, shipping, and service operations, while also assisting with inbound calls and service dispatch. Position Summary The Inventory & Service Support Coordinator is a key support role that helps keep our service team efficient and our customers taken care of. This position blends inventory and shipping duties with phone support, service ticket dispatching, and technician coordination. This role is ideal for someone who enjoys variety in their day, is highly organized, and likes being the “glue” that holds operations together. Key Responsibilities Inventory & Shipping Support (50%) Receive, label, organize, and store incoming inventory Pull, pack, and ship parts and equipment accurately Restock and maintain service technician kits Assist technicians with sourcing parts for service calls Track inventory levels and report low-stock items Perform light cycle counts and inventory organization Service & Dispatch Support (25%) Answer inbound customer calls and route them appropriately Create and dispatch service tickets to technicians Coordinate scheduling and parts readiness for service calls Communicate with service techs regarding parts, shipping, and job status Assist with tracking open service tickets and follow-ups Systems & Administration (25%) Enter and maintain inventory, shipping, and service data Work within our service and inventory systems (NetSuite experience a plus) Help keep service records accurate and organized Support process improvements as the service department grows Qualifications Experience in inventory, logistics, operations, or service coordination Comfortable answering phones and speaking with customers professionally Strong organizational skills and attention to detail Ability to multitask and shift priorities throughout the day Basic computer skills (ERP systems, spreadsheets, service platforms) Ability to lift and move packages/equipment (up to ~50 lbs) Reliable, proactive, and team-oriented Strongly Preferred Experience with NetSuite or similar inventory/ERP systems Prior work in service dispatch, technical support, or repair operations Experience with medical equipment, electronics, or parts-based businesses Why This Role Works Varied responsibilities — no two days are the same Central role supporting technicians, customers, and operations Opportunity to grow with the company and expand responsibilities Hands-on involvement in a growing service organization Compensation & Schedule Hourly position (pay based on experience) Full-time preferred, part-time may be considered On-site role Training provided

Responsibilities

The Inventory & Service Support Coordinator supports inventory, shipping, and service operations while assisting with inbound calls and service dispatch. This role is essential for maintaining efficiency within the service team and ensuring customer satisfaction.