Trust is the first of a new breed of banks in Singapore – digitally native and focused on delivering a delightful customer experience. You will work in a fast-paced and collaborative environment to solve new and interesting challenges each day. Together with our Trust team, you will help shape the future of our bank and be able to work on and solve many interesting challenges which we are facing, learn new ways of working, and help build delightful high-quality products for our customers.
As an Invest Operations Analyst you’d be able to work on and solve many interesting challenges which we are facing, learn new ways of working, and help build delightful high quality products for our customers.

JOB DESCRIPTION

This role is accountable for supporting both Trust’s customers as well as internal stakeholders in the day-to-day operations of Trust’s investment products offering across both managed and self-directed investments to meet their operational, risk, compliance and governance requirements.

THE ROLE RESPONSIBILITY:

• Execute and manage operational fund flows for settlements and funds withdrawals.
• Perform books and records management, including reconciliation and investigate discrepancies that may arise.
• Provide Level-2 support of investment products including but not limited to investment account management, product and trade inquiries, and complaints handling in collaboration with customer facing teams.
• Collaborate closely with other functions to ensure high standards of conduct, governance, and operational excellence.
• Support relevant stakeholders in adherence to all regulatory requirements such as assisting production necessary regulatory and financial reporting.
• Collaborate with key vendors to maintain effective operational relationships.
• Ensure process documentations are up-to-date and continuously improve our systems and processes.
• Support the development and production of new product training materials and conduct relevant training for the wider team.

ROLE SPECIFIC TECHNICAL COMPETENCIES:

Skill
Target proficiency level
Knowledge of financial instruments and various asset classes such as mutual funds & equities
Core
Brokerage and fund distribution operations, products, and processes
Core
Knowledge of operational regulatory requirements for CMSLs serving retail customers
Core
Knowledge of data analytics tools and language such as SQL
Core