Job description
Agency Office of the Ombudsman Work unit Ombudsman Operations
Job title Investigation Officer Designation Administrative Officer 5
Job type Full time Duration Fixed for 6 months
Salary $88,297 - $92,687 Location Darwin
Position number 2898 RTF 324231 Closing 18/06/2025
Contact officer Thomas Greaves, A/Assistant Ombudsman on 08 8999 1973 or thomas.greaves@nt.gov.au
About the agency http://www.ombudsman.nt.gov.au
Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=324231

1. Assist members of the public with enquiries and more complex complaints about government agencies, local government and police
   including assistance with understanding legislation, policies, and procedures.
2. For matters within jurisdiction, identify the issues of complaint and liaise directly with complainants and agencies to obtain relevant
   facts and background information. Assess the information received, and, where appropriate, take steps to resolve the complaint.
3. Case-manage complaints in the office case management database and prepare reports and correspondence to members of the public,
   agency delegates and legal representatives as required.
4. Support senior officers to deal with the most complex matters received by the office and coach and otherwise assist more junior
   officers to deal with basic enquiries and complaints.
5. Participate in the community engagement activities of the office and assist with the training of public officers.
6. Provide support for other office functions including freedom of information and privacy, and undertake administrative tasks as
   directed.