Investigation Request Specialist at Knipper HEALTH

, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Apr, 26

Salary

0.0

Posted On

30 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Attention To Detail, Team Player, Independent Work, Time Management, Organizational Skills, Pharmacy Operating Systems, MS Word, MS Excel, MS Power Point, HIPAA Knowledge, Coaching Skills, Problem Solving, Process Improvement, Error Tracking, Confidentiality

Industry

Pharmaceutical Manufacturing

Description

Overview YOUR PASSION, ACTIONS & FOCUS is our Strength Become one of our Contributors Join the Caretria Team! The primary purpose of the Investigation Request (IR) Specialist position is to investigate and resolve pharmacy service-related complaints and concerns in accordance with company policy to promote a positive patient experience. The IR Specialist will also identify and track errors to contribute to overall process improvement. Responsibilities KEY RESPONSIBILITIES: Investigate and resolve pharmacy service-related complaints and concerns in accordance with company policy and promote a positive patient experience. Responsible to track and monitor errors for coaching and improving quality. Handle escalations promptly and with intention to deliver effective and efficient results. Assist Pharmacists, Pharmacy Supervisors and Trainers in coaching, training, and directing department personnel. Attend/Host pertinent meetings when necessary. Identify system defects as well as future enhancement requests for overall process improvement. Assist leadership with reporting as needed. Respect and maintain confidentiality guidelines of HIPAA. Follow and aid in enforcement of all company policies and procedures. Responsible for other tasks and projects as assigned. The above duties are meant to be representative of the position and not all-inclusive. Qualifications MINIMUM JOB REQUIREMENTS: Registered Technician with the State of Florida in good standing Certified Pharmacy Technician preferred High School Diploma or equivalent Business Experience: Three-years minimum of pharmacy experience. Two-years minimum of training or leadership experience preferred. KNOWLEDGE, SKILLS & ABILITIES: Exceptional verbal and written communication skills that are effective, thoughtful, and courteous. Attention to detail. Focused and collaborative team player, who can work in conjunction with pharmacists, other departments, patients, physicians and management. Demonstrated ability to work independently with little supervision and meet daily deadlines. Ability to perform repetitious work accurately. Excellent time management and organizational skills. Thorough knowledge and understanding of Pharmacy Operating Systems including ePostRx, IRIS and CRM. Proficient in MS Word, Excel, Power Point. Current understanding of state Board of Pharmacy and HIPAA healthcare communications regulatory issues. PHYSICAL DEMANDS: Location of job activities 100% inside Noise and/or vibrations exposure Reaching (overhead), handling, and feeling Stand and sit for prolonged periods of time. Lift, carry, and move up to 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

The Investigation Request Specialist investigates and resolves pharmacy service-related complaints to promote a positive patient experience. They also track errors for coaching and process improvement.