Key job responsibilities

• Look into reported incidents and uncover what really happened by gathering facts, interviewing stakeholders, and analyzing available data.
• Drive fair and consistent decision-making when issues arise, ensuring both drivers’ rights and business expectations are respected.
• Identify early warning signs, behavioral trends, recurring violations, or gaps in compliance—and take action before problems escalate.
• Work closely with operational teams and DSP to explain findings, agree on corrective steps, and monitor follow-through.
• Help build simple mechanisms and routines that prevent repeated issues and make the overall ecosystem safer and more reliable.
• Prepare clear summaries and recommendations that help leaders act quickly and confidently.
• Support escalations when needed, especially in situations that could affect safety, customer experience, or business continuity.
• Maintain balanced judgement in sensitive or time-pressured cases, ensuring fairness and consistency at all times.
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