INVESTIGATIONS COORDINATOR | CUSTOMER & OPERATIONS | MULTIPLE LOCATIONS

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2024 and a Great Place to Work. We’re one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us, which is why we hire the very best people to further our commitment to securing the future for our people and customers.
We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.
Let’s care for tomorrow, so we can create a better future together, for everyone.

• Assist in the application of industry-leading investigation practices to minimise AAL exposure to fraudulent claims.
• Meet expectations of service level agreements as per National Investigations Unit (NIU) guidelines and business plan key performance indicators and service level agreements (SLA) and associated productivity targets.
• Provide professional service and advice delivered as per NIU guidelines, SLAs and business plans.
• Ensure efficiencies of scale are used when determining the need for External and Expert investigations and reviewing of invoices to ensure adherence to instructions and NIU guidelines.
• Ensure adherence to all relevant legislation and investigation guidelines.
• Assist in maintaining processes and systems to comply with guidelines and achieving national consistency.