Key Accountabilities

• Leading and managing specific projects relating to business improvement initiatives and branch capability optimisation in the Branch, including developing and monitoring project plans, delivering agreed project deliverables on time and to the standard required.
• Identifying emerging service delivery challenges and potential process or system-level solutions to improve business processes and stakeholder satisfaction and collaborate with other relevant managers to implement improvements.
• Acting as a key liaison point with any external providers and provide quality assurance of work undertaken by external providers or other staff contributing to business improvement projects.
• Coordinating and contributing to: internal and external reporting on project milestones and progress; internal and external audit processes; processes for monitoring of recommendations made to agencies

THE ROLE

In this role you will support the Investigations and Major Projects Branch teams by leading coordination and improvement work, as well as projects that support the delivery of their work. You will have the opportunity to lead and manage a variety of activities such as coordinating resources, reporting, technical support and managing stakeholder engagement, with the opportunity to participate in major investigations and projects.

Key Accountabilities

• Leading and managing specific projects relating to business improvement initiatives and branch capability optimisation in the Branch, including developing and monitoring project plans, delivering agreed project deliverables on time and to the standard required.
• Identifying emerging service delivery challenges and potential process or system-level solutions to improve business processes and stakeholder satisfaction and collaborate with other relevant managers to implement improvements.
• Acting as a key liaison point with any external providers and provide quality assurance of work undertaken by external providers or other staff contributing to business improvement projects.
• Coordinating and contributing to: internal and external reporting on project milestones and progress; internal and external audit processes; processes for monitoring of recommendations made to agencies.

CV outlining your skills, knowledge, and experience as relevant to this role.

• CV outlining your skills, knowledge, and experience as relevant to this role.
• The assessment process will be conducted by a standard panel assessment process.
• A recruitment pool may be created through this recruitment process. A recruitment pool is a pool of applicants who have been assessed and identified as suitable for this role or similar roles, and who may be considered for a range of similar roles, including temporary, term or ongoing roles over the next 18 months.
• Short listed candidates will be subject to security and other vetting processes.
• Only applications that are submitted through iworkfor.nsw.gov.au will be accepted.
• Late applications will not be accepted.
• All temporary roles may have the opportunity for ongoing employment