Investigations Specialist at IAG AUS

Wellington, Wellington, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

27 Dec, 25

Salary

0.0

Posted On

28 Sep, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fraud Investigation, Factual Reporting, Handling of Evidence, Security, Confidential Information, Witness Accounts, Interviewing Skills, Customer Service, Digital Investigations, Stakeholder Relationships, Commercial Acumen, Analytical Skills

Industry

Insurance

Description

Create impact as an Investigations Specialist Join the largest general insurance group in Aotearoa New Zealand and Australia. Mō te Tūranga | About the Role As a Specialist Investigator, your role is to support the IAG Fraud & Investigation Team deliver their strategy based on Prevention, Detection & Response. As a mobile investigator your role will be largely detection focused investigating insurance claims that have been identified as having potential fraud or liability issues. You’ll be the interface between our Customers and Claims staff where enquiries need to be completed to verify the facts. Your investigation skills will also be used to promote fraud Awareness and assist with fraud prevention across the business. This is a full-time permanent hybrid Wellington region-based role (with a preference for Kapiti and the ability to travel across the lower north island) Ōu Pūkenga | About You In order for you to be successful in the role, you’ll have: • Fraud investigation experience, preferably with Police CIB experience • Prior experience of factual reporting, handling of evidence, security and dissemination of confidential information plus the obtaining of witness and suspect accounts • Interviewing skills to a PEACE or equally recognised standard • Experience in a customer service environment • Previous experience utilizing Investigations skills in a Digital environment. • Proven ability to build strong stakeholder relationships. • Ability to demonstrate strong commercial acumen. • The ability to analyse the internal and external climate to anticipate needs for future action. Applications close Wednesday, 1 October 2025 at 23.59 pm. Mō mātou| About us IAG is the largest general insurance group in Aotearoa New Zealand and Australia. We’re also a tech and research facility, a hub for climate change experts and a centre of resilience design. We chat over coffee with customers, advocate for them in the corridors of Parliament and back them up in the community when life’s moments hit hardest. You’ll know our brands – AMI, NZI, State Insurance, NRMA Insurance, CGU, WFI and ROLLiN’ to name a few. Together they turn our IAG purpose of making your world safer into action by helping, supporting ambitions and making insurance accessible. We acknowledge Tāngata Whenua in Aotearoa and are committed to growing Māori prosperity and well-being in Aotearoa through He Rautaki Māori (IAG’s Māori Strategy). We celebrate unique viewpoints shaped by life experiences, cultures and passions. We expand careers, genuinely connect with community, lead with a powerful purpose and celebrate what makes you individual. We're passionate about social issues, walk the talk on sustainability and strive to do more than standard on things that matter, including women in senior leadership, Indigenous empowerment and creating inclusive environments. We’re proud to be an accredited family-friendly workplace and are committed to being a safe and supportive space for all our employees. We do this because we’re ready for you. All this shows up in what we offer: Boosted Kiwisaver with 4% employer contribution and life insurance as standard Up to 50% off personal insurance, including home and motor insurance Annual $500 Health & Wellbeing payment 5 myLeave days per year on top of annual leave Work from home and many more flexibility options with myFlex Dedicated career growth programs, including the award-winning IAG Academy Partner discounts on every day and special occasion items A certified Family Inclusive WorkplaceTM We’re ready for you. Apply today. Learn more about who IAG is here.

Responsibilities

As a Specialist Investigator, you will support the IAG Fraud & Investigation Team in delivering their strategy focused on Prevention, Detection & Response. Your role will involve investigating insurance claims with potential fraud or liability issues and promoting fraud awareness across the business.