Job Introduction
You will act as a member of the Investigations Directorate, providing a full administrative support service to Investigation Managers, Investigation Team Leaders and Investigators in their dedicated office whilst also providing administrative support nationally as and when required.
You will be responsible for carrying out the document management function of updating and maintaining the case management system in independent investigations. The postholder will maintain local and national spreadsheets as directed. They will also draft correspondence, monitor witness appeal mailboxes and maintain performance management records. Acting as first point of contact to callers for Investigations when appropriate, they will liaise with outside agencies and aggrieved parties whether by telephone, e-mail or post and ensure they are dealt with promptly, efficiently and courteously.
This vacancy is using Success Profiles, to find out more, please click here.

During the application stage we’ll assess you against your administrative experience and the following behaviours at Administrative Officer ((AO) level:

• Delivering at Pace
• Working Together

If you are shortlisted for interview, we’ll provide more information around what will be assessed.

Main Responsibilities

• Ensure that the Operations directorate receive support in relation to the management of all investigations by means of maintaining tasks on databases / case management systems
• In conjunction with the Lead Investigator, ensure that all ISU functions, in respect of Independent and Managed cases, are completed within the statutory time frames in accordance with the IOPC’s legislative requirements,
• Ensure case files are kept up to date in accordance with guidelines.
• Act as a team member whilst also using initiative in order to
• Build files for Court, Inquests and Disciplinary Hearings, forwarding CPS/Court requests for information, dealing with case queries, disclosing evidence to interested parties, as and when directed by the Lead Investigator.
• Preparing evidential documentation relating to court files for submission to the Crown Prosecution Service within the specified guidelines, in accordance with required standards, and on the direction of the Lead Investigator.
• Archive investigation material, ensuring material and exhibits submitted are catalogued
• Attend initial meetings as required at the commencement of new investigations, also attend briefings on more complex cases being run on the HOLMES system
• In relation to Independent investigations copy type statements, proof-read and register other documentation
• Assist the Investigations Directorate with raising purchase orders, using the online requisition system on Business World (in accordance with IOPC procurement processes) and liaising with the Budget Holder when reconciling invoices.
• Maintain fleet vehicle support duties, including the organisation of internal fleet vehicles via the booking system, ensuring vehicles are available for MOT appointments.
• Assist with the arrangement of meetings and other events (both internally and externally), including the booking of video conference facilities and other equipment required.
• Book travel arrangements for Investigations staff.
• Issue witness warnings as and when directed
• Deal with enquiries from members of the public, police officers, and any other external agencies when the investigator in the case is not available, by taking and passing on the information.

Please refer to the Job Description for full role responsibilities.
The Ideal Candidate

BE YOURSELF:

The IOPC is committed to promoting equality and valuing diversity in everything we do. Our vision is to be, and to be seen as, a leader in inclusive employment and services, demonstrating this ethos in everything that we do.

• As a silver standard Stonewall employer, we continue to commit to being an LGBTQ+ employer through the work of our Pride LGBTQ+ Staff Network, creating welcoming environments for lesbian, gay, bi, trans and queer people.
• We are pleased to share that we are a signatory of the Business in the Community Race at Work Charter. The Charter is composed of five calls to action for leaders and organisations across all sectors.
• Being a Disability Confident employer, the IOPC is dedicating to removing the barriers for disabled people to thrive in the workplace.
• Our Staff Networks are constantly working to make the IOPC the leaders of inclusive employment, from our Allyship Programme to Welsh Language Standards and our Know the Line Policy, we are constantly seeking new ways to create an environment for all to develop and thrive.

Package Description

• Ensure that the Operations directorate receive support in relation to the management of all investigations by means of maintaining tasks on databases / case management systems
• In conjunction with the Lead Investigator, ensure that all ISU functions, in respect of Independent and Managed cases, are completed within the statutory time frames in accordance with the IOPC’s legislative requirements,
• Ensure case files are kept up to date in accordance with guidelines.
• Act as a team member whilst also using initiative in order to
• Build files for Court, Inquests and Disciplinary Hearings, forwarding CPS/Court requests for information, dealing with case queries, disclosing evidence to interested parties, as and when directed by the Lead Investigator.
• Preparing evidential documentation relating to court files for submission to the Crown Prosecution Service within the specified guidelines, in accordance with required standards, and on the direction of the Lead Investigator.
• Archive investigation material, ensuring material and exhibits submitted are catalogued
• Attend initial meetings as required at the commencement of new investigations, also attend briefings on more complex cases being run on the HOLMES system
• In relation to Independent investigations copy type statements, proof-read and register other documentation
• Assist the Investigations Directorate with raising purchase orders, using the online requisition system on Business World (in accordance with IOPC procurement processes) and liaising with the Budget Holder when reconciling invoices.
• Maintain fleet vehicle support duties, including the organisation of internal fleet vehicles via the booking system, ensuring vehicles are available for MOT appointments.
• Assist with the arrangement of meetings and other events (both internally and externally), including the booking of video conference facilities and other equipment required.
• Book travel arrangements for Investigations staff.
• Issue witness warnings as and when directed
• Deal with enquiries from members of the public, police officers, and any other external agencies when the investigator in the case is not available, by taking and passing on the information