Investigator Professional Standards & Conduct at myCareer - NSW Government

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

16 Aug, 26

Salary

125720.0

Posted On

18 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Misconduct Investigations, Case Management, Procedural Fairness, Employment Legislation, Evidence Analysis, Interviewing, Report Writing, Stakeholder Engagement, Conflict Resolution, Risk Assessment, Ethical Behaviour, Professional Standards

Industry

Government Administration

Description

Investigator Professional Standards & Conduct Clerk Grade: 07/08 Salary range: $113,574 – $125,720 + super, commensurate with experience. Employment Type: Ongoing, Full-Time opportunity Location: Haymarket, with hybrid working arrangements including office attendance The People & Culture division at the Department of Customer Service has an exciting opportunity for an Investigator to join our dynamic Professional Standards and Conduct team. Enjoy genuinely flexible working arrangements that support work-life balance. Collaborate in state-of-the-art offices designed for innovation and connection. Access a wide range of wellbeing programs and resources to support your mental, physical, and emotional health. Take advantage of excellent professional development and learning opportunities to help you thrive. About the role We are seeking a highly skilled and principled Investigator to support complex misconduct investigations and coordinate advisory services on professional standards and conduct matters. This role is pivotal in ensuring that ethical behaviour is embedded across the organisation and aligned with NSW Government values, legislation, and departmental policies. Your day to day will include: Support end-to-end misconduct and workplace investigations, ensuring matters are handled confidentially, fairly and in line with legislation, policies and the NSW Government Code of Ethics and Conduct. Assess, triage and investigate allegations relating to employee conduct, behaviour, and workplace issues, providing timely, evidence-based advice and recommendations. Conduct investigation interviews, gather and analyse evidence, and evaluate information to form clear, defensible findings. Prepare high-quality investigation reports, correspondence and briefs, clearly outlining findings, risks and recommended actions to support decision-making. Provide expert advice to managers and stakeholders on professional conduct matters, ensuring alignment with relevant legislation, policies and best practice. Monitor trends and emerging conduct risks, contributing insights to inform policy improvements, education and prevention strategies. Support the design and delivery of awareness initiatives, guidance and training to uplift capability in ethical behaviour and workplace standards. Support and maintain effective relationships with internal stakeholders, including HR, leaders and employee representatives, to achieve balanced and fair outcomes. Contribute to continuous improvement of processes, governance and case management practices to ensure efficient, consistent and compliant handling of conduct matters. About you: Demonstrated experience in workplace or misconduct investigations, including end-to-end case management. Strong understanding of employment-related legislation, procedural fairness, and workplace policies/frameworks. Proven ability to analyse complex information, identify key issues and provide practical, evidence-based recommendations. Experience in conducting interviews and preparing clear, structured investigation reports for decision-makers. Highly developed communication and stakeholder engagement skills, with the ability to influence and negotiate outcomes. Ability to manage sensitive and confidential matters with professionalism, sound judgement and discretion. Strong organisational skills with the ability to manage competing priorities in a high-volume environment. Relevant qualification and/or experience in investigations, employee relations, HR, or a related discipline is desirable. How to apply Please submit your updated CV and a cover letter addressing the below Targeted Question "Provide evidence of supporting a workplace investigation from end to end" In your response, outline how you supported the investigation to ensure procedural fairness and legislative compliance, provided clear advice to stakeholders, and supported ethical or organisational risk If you want to be part of this forward-thinking, values-driven team that champions integrity and fairness in the workplace, we would love to hear from you! Please note, interviews will be held in person in our Haymarket office from June 2026 Salary Grade XX, with the base salary for this role starting at $113,574 base plus superannuation Click Here to access the Role Description . For enquiries relating to recruitment please contact Rodrigo Sandoval via rodrigo.sandoval@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. A talent pool, valid for 18 months, may be created for this position and used to fill future vacancies. Closing Date: Monday 1 June 2026 at 10am Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact rodrigo.sandoval@customerservice.nsw.gov.au. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process

Responsibilities

Conduct end-to-end misconduct and workplace investigations to ensure ethical behavior and compliance with NSW Government values. Provide expert advisory services to managers and stakeholders while preparing defensible investigation reports and recommendations.