QUALIFICATIONS/SKILLS

• Investigations
• Analytical skills
• Ability to organise, plan & prioritise
  Location: Hybrid workingPlease note, we’re offering home/office hybrid working and so you will be expected to commute to our Birmingham office or one of our hubs in Leeds or Cardiff around twice per week.
  Do something that makes a difference, join the Legal Ombudsman.
  Are you passionate about providing excellent customer service?
  Do you like finding solutions to complex challenges?
  Are you committed to delivering high standards in your role?
  The legal ombudsman is looking for you to join our team.
  With no prior legal knowledge required, we are looking for people who are committed to helping consumers and legal service providers resolve complaints. This is an exceptional opportunity to put your career on the most fascinating path.

On a day-to-day basis as an Investigator, you will help us investigate cases where people feel they have been unfairly treated or received an improper service by the legal profession.
As the organisation that handles complaints about regulated legal services and professionals we tackle the most interesting variety of cases impacting on all aspects of legal service, from solicitors and lawyers to conveyancing. With these situations being central to everyday life, we are the teams that help resolve these complaints, ensuring a fair outcome for all, from an impartial ombudsman.
Understanding the complexities of each case, you will look for resolutions where suitable, and make recommendations on next steps. With the support of a Team Leader and your peers you will manage your caseloads. Reviewing evidence from each party, you will document your reasoning to explain how you have come to your conclusions, and you will refer cases to the Ombudsman where an informal agreement has not been reached.
You will combine excellent communication skills with the capacity to handle people when they are highly emotional, and you will be able to translate your findings into comprehensive insights. You will therefore be an articulate individual, with the confidence to come to succinct conclusions.
It is essential that you are an excellent planner and able to manage a large case holding of cases, a high level of IT skills using for example Word, Excel, Outlook and have clear communication skills both written and verbal, whilst being able to remain unbiased.
If you feel that your skills and experience match what we are looking for we would love to hear from you.
Expected start date: 8 September 2025 and 27 October 2025
Closing date: 16th June 2025 at Midday
Job Type: Full-time
Pay: From £33,967.00 per year

Schedule:

• Monday to Friday

Work Location: Hybrid remote in Leeds LS1 4AP
Reference ID: LEO/141068