Job description
We are looking for an enthusiastic and self-starter who would relish the opportunity to learn and develop skills in supporting the delivery of the electrical testing programme in customers homes.
The team will ensure that we are able to gain access to properties to ensure that the cyclical gas servicing inspections are carried out. The officers will in some cases make recommendations to a senior officer to take legal action to gain access to homes.

You will need to have:

• Well-developed communication skills both face to face and over the telephone
• High levels of empathy and passion for delivering a high level of customer service, you will often be dealing with customers in their own homes. On occasion you may need to explain matters that they are not in agreement with.
• Able to work on own initiative, plan and prioritise own workload and deliver to tight deadlines
• Ability to quickly develop positive relationships with customers and colleagues and work collaboratively with internal and external stakeholders.
• Good judgement and decision-making skills, recognising when matters need escalating to a Senior Officer.
• You will need to contribute to the planning and organising of your own workload.
• The ideal candidate will have excellent IT Skills and be a proficient user of Microsoft excel.
• A positive can-do attitude to bring to the job

The team are based at Solpro Business Park, Attercliffe, Sheffield. There is a requirement for the postholder to carry out site visits to customers’ homes and properties across the city. The team work a hybrid model and this post will spend 50-60% working out on site with the remainder of time either working in the office or remotely at home. This post will be temporary until 31st March 2026.
Internal candidates will require permission from their current line manager before applying for this role.
For informal enquires about the role please contact either Claire Dudley on 0114 2052606 or Lewis Naylor on 0114 4742274.
We expect to shortlist for the post on 2nd September and carry out interviews week commencing 22nd September 2025. Dates subject to change
We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.
It is a great time to join us and we welcome your application.
Under the Disability Confident Scheme, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.
Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.
If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.
Equality of pay is extremely important to us. All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026. Find out more on our Sheff news page.

Please refer the Job description for details