Job description

INVESTMENT COUNSELLOR, PREMIER WEALTH – 0000LLT3

Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC’s International Wealth and Premier Banking (IWPB) aims to be the international bank of choice for affluent customers, supporting their domestic and international banking, and holistic wealth management needs. We help customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs around the world.
Our ambition is to establish UAE as a Wealth Hub for the region for HSBC with a multi-year investment over the next 5 years, serving the full client continuum. The Investment Counsellor is accountable for driving improvements across Relationship Managers (RMs) portfolio through upskilling them with no involvement in the sales or advisory process and to ensure it is effectively run within the IWPB model and HSBC house views.

IN THIS ROLE, YOU WILL:

• Act as a key support for RMs so they can achieve their agreed KPI objectives and profit growth through regular upskilling, coaching and engagement
• Observe RMs (with no customers engagement) to provide feedback and improve relationship managers technical knowledge
• Partner with RMs by providing 1:1 feedback and group coaching on financial planning, investment strategies, client relationship management and business development
• Use tools, information, and delivery channels effectively to deliver the highest levels of service and guidance
• Collaborate and support sales managers in better managing RMs plans for meetings, how to manage their time so RMs are improving revenue.
• Monitor and act (with no customers engagement) on daily performance and activities
• Help RMs to learn to maintain a strong understanding of client expectation and feedback
• Work with the broader branch, support and direct teams to ensure better collaboration and improved service for customers
• Ensure that sales & operations are undertaken in accordance with HSBC guidelines via observing and checking RMs work
• Manage operational risk, by using relevant MI to identify risk situations and take any appropriate action to minimize loss and tailor-made coaching to mitigate
• Proactively assisting management in identifying and containing Money Laundering compliance risk through reporting of suspicious customers by raising UARs
• Strictly following and implementing with accuracy KYC and SCC due diligence information for individuals from Sanction & sensitive countries.
• Quality responses provided for RFI alerts and raise and investigate Suspicious Activity Reports and Sanctions related compliance referrals.
• Be alert to operational risk losses during the execution of the day-to-day responsibilities, identify an operational risk loss and report this to manager ensuring that it is reported to their local risk coordinator.
• Adherence to sanction guidance contained in the Legal and compliance FIM B2.17.7
• Overall responsibility for Branch staff completion of mandatory training and adherence to AML and Sanctions policies.
• Active support and participation in AML and Sanctions project and Global Standards.
  Requirements

TO BE SUCCESSFUL IN THE ROLE, YOU SHOULD MEET THE FOLLOWING REQUIREMENTS:

• In-depth experience within wealth management and financial advisory.
• Equivalent relationship management experience in managing high net worth client portfolios preferred.
• Expert knowledge in financial planning and wealth products.
• Sound knowledge of the impact of macroeconomics/microeconomics/local market developments.
• Expert knowledge of external regulatory framework relevant to wealth management.
• If internal, in-depth understanding of HSBC Global House Views.
• Proven track record in investment advisory; experience in portfolio management, brokerage or institutional sales useful
• Knowledge of retail wealth capabilities alongside private banking business (onshore and offshore), and competitive and regulatory environment
• Client-focused, with strong sales, analytic, technical, teamwork and relationship building skills
• Strong negotiation, complex problem resolution, communication and presentation (written and oral) skills
• Sound judgement, keen sense of urgency, and high level of professional and personal integrity
• CFA would be a strong plus
• Ability to deliver needs-based solutions through effective communication, influencing, and sales skills.
• Local regulatory & license requirements - job holder should possess valid licenses with accreditation on wealth management and qualification as required by country.
• Clear view on how to work with Compliance, Credit & Risk and Internal Control to ensure a balanced risk operating environment.
• Able to communicate well in English and Arabic is preferred.
• Graduation degree is a must to secure a UAE Visa and Work Permit.
  For further details and application information please visit our careers site, searching under reference number 0000LLT3.
  You’ll achieve more at HSBC.
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  Issued by The Hong Kong and Shanghai Banking Corporation Limited.