ABOUT THE TEAM/ROLE

• Investment Reconciliation & Discrepancy Resolution: Independently perform complex reconciliations of HSA investment activity across various platforms, identifying and resolving discrepancies with a high degree of accuracy and urgency.
• Operational Issue Analysis: Independently analyze complex operational issues, identify root causes, and propose and implement sustainable solutions with minimal supervision.
• Complex Liquidation Management: Facilitate and manage complex liquidations (e.g., due to death, escheatment, levies), ensuring strict adherence to regulatory requirements and internal policies.
• Advanced Issue Resolution: Provide Level 2 and Level 3 support for escalated issues related to cancel/rebills, corporate actions, and other intricate investment operational challenges, driving resolution and root cause analysis.
• Broker/Dealer & Custodial Oversight: Act as a primary financial risk operations liaison with third-party broker/dealers, negotiating operational requirements, and ensuring seamless integration of their services into WEX’s NBC custodial operations.
• Buy/Sell Order & Inquiry Management: Serve as an escalation point for complex buy or sell order inquiries, providing expert guidance and resolution to internal teams (e.g., call center) and ensuring accurate trade execution and settlement.
• Fund List & Fee Management: Assist in overseeing and managing the fund list, ensuring accuracy and compliance. Support the processing of complex investment fees, monitoring for discrepancies and assisting with proper allocation.
• Operational Procedure Development & Optimization: Proactively contribute to the creation, continuous improvement, and rigorous documentation of new and existing operational procedures, ensuring scalability and risk mitigation.
• KPI Reporting & Compliance Adherence: Support and contribute to advanced KPI reporting, analyzing trends, identifying areas for improvement, and ensuring all investment activities strictly adhere to industry regulations (e.g., FINRA, SEC) and internal compliance standards.
• Project & Initiative Participation: Actively participate in cross-functional projects related to system enhancements or regulatory changes as the subject matter expert representing the custodial operations perspective and ensuring successful implementation.
• Process Automation & Innovation: Champion the identification, evaluation, and integration of AI and automation technologies into operational processes to drive significant scale, reduce manual dependencies, enhance data accuracy, and mitigate operational risks.