Investor Services Administrator

at  SGGGFSI

SGGG Fund Services Inc. is hiring an Investor Services Administrator for its Investor Services department. The role involves providing back-office administration and support to investment fund managers by processing transactions, preparing investor reports, and communicating directly with clients and other financial institutions. This is an entry level role.
The successful candidate will have an interest in financial services, strong communication skills, experience using Microsoft Excel, and shares the values of teamwork and customer service.

Core Responsibilities

• Process investor transaction packages using our in-house software
• Communicate Fundserv/manual settlement amounts to fund managers and internal departments
• Prepare statements and trade confirmations within department turn around times
• Proactively respond to and resolve dealer services inquiries within department turn around goals
• Proactively respond to and resolve fund manager inquiries same day
• Input non-financial updates
• Produce and prepare basic reports for clients, dealers, etc.
• Any other reasonable duties as required by management/leadership

Qualifications

• Completed post-secondary education in any field / level OR one year of professional experience in financial services OR transferrable work experience
• Intermediate to advanced Excel skills (example: sum columns, basic formulae, sorting, etc)
• Clear and fluent communication skills (written, verbal) are essential for this role
• Comfortable with simple math calculations (example: averages, percentages, compound interest)
• Strong time management skills and attention to detail
• Interest in financial services, business management, investments, etc.
• Willingness to learn

About SGGG Fund Services Inc.
SGGG Fund Services is Canada’s largest independent administrator of alternative funds with $95 billion (CAD) under administration. Using Diamond, our proprietary fund administration software, SGGG-FSI’s 385 employees provide full-service fund administration to clients from our headquarters in Toronto and affiliate offices in Cayman, the United States, and India. Our vision is to be the first choice for fund administration.

We have repeatedly earned Top Hedge Fund Administrator at the Canadian Hedge Fund Awards, and have been named to several national Great Place to Worklists, including:

• 14th Overall in Canada
• Best in Ontario
• Best in Financial Services & Insurance
• Best for Inclusion
• Best for Today’s Youth
• Best for Women
• Best Managed by Women

Our total compensation package includes a competitive base salary, an annual bonus, health and dental benefits for employees and their families, life + AD&D + travel insurance, and a group retirement plan. We encourage and support professional growth, career development, and learning opportunities for our staff.
Our office is in the heart of downtown Toronto. We have adopted a hybrid work model that offers great flexibility between working remotely or in the office.
Hire contingent on successful completion of a background check
SGGG-FSI supports a workplace that respects diversity and inclusion. We appreciate the unique perspectives and experiences each of our employees bring to the job, and our success is underpinned by their contributions to our culture and our values.
SGGG-FSI welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process

• Process investor transaction packages using our in-house software
• Communicate Fundserv/manual settlement amounts to fund managers and internal departments
• Prepare statements and trade confirmations within department turn around times
• Proactively respond to and resolve dealer services inquiries within department turn around goals
• Proactively respond to and resolve fund manager inquiries same day
• Input non-financial updates
• Produce and prepare basic reports for clients, dealers, etc.
• Any other reasonable duties as required by management/leadershi