Would you like to work in an organisation that encourages and supports you to be your best? At CFS you’ll join an organisation that is so much more than striving to give our customers financial freedom in retirement. It’s at the heart of what we do and that’s why we are committed to developing a culture of expert and passionate people.

YOUR CAPABILITY AND EXPERIENCE

• A passion for providing exceptional customer service with a special focus on empathy
• Experience in Retail, Hospitality and Contact Centre’s are desired but not necessary
• You thrive in fast-paced, results-orientated environments, finding fulfillment in such settings
• Possess excellent communication and active listening skills, ensuring a seamless and professional exchange with customersEnjoy learning about new systems and demystifying complex information.

• Be the primary point of contact, delivering exceptional customer service and empathy to inbound calls from our customers addressing enquiries about superannuation, investments, and pensions.
• Simplify intricate information for our members in a manner that’s easy for them to comprehend.
• Skillfully utilise our knowledge library and website to source vital information.
• Swiftly identify and elevate issues for comprehensive investigation and resolution.Embrace a drive to achieve key performance indicators while remaining open to coaching and feedback, fostering continuous improvement and growth.