Job Description

An individual with the right combination of skills who is results-oriented, target-focused, and a problem solver with a “customer first” attitude to service. The Specialist will be responsible for overall day-to-day tasks to ensure efficient, timely, and accurate customer billing, collection of accounts receivable, payment applications and general Accounts Receivable maintenance.

GENERAL TASKS & RESPONSIBILITIES:

• Create customer invoices and ensure completeness of invoicing by month end for all services provided to customers
• Create credit notes where required
• Mail/email customer invoices and reports
• Build strong positive relationships with our customers to ensure smooth payments and manage client dispute resolution
• Weekly follow-up with internal teams to determine work completed but not invoiced
• Reach monthly collection and DSO targets by constant communication and follow-up with customers via telephone and email.
• Weekly status update with BPT President on collection progress and other issues
• Resolve customer payment discrepancies and invoicing disputes by coordinating with internal operations teams
• Posting daily receipts (cheques, EFT, credit card payments)
• Provide customer service regarding collection issues or request for additional documentation
• Send customer statements for overdue accounts
• Maintain system customer cards to ensure updated contact information
• Filing and maintaining customer records
• Provide assistance to Finance team during annual external audit and other reviews
• Provide BPT President with ad-hoc reports concerning AR and Collection status as requested
• Assist BPT President with special projects

Please note that this role will require relocation to the Company’s Mississauga office following our planned office move in 2026.

Qualifications

EDUCATION AND EXPERIENCE:

• Post-secondary education in Accounting or similar
• Strong Computer proficiency – Microsoft Office, especially Excel
• Minimum 2 years on full cycle Accounts Receivable processes
• Strong customer service skills
• Experience with Microsoft Great Plains software is an asset

OTHER QUALIFICATIONS, SKILLS AND EXPERIENCE:

• Must speak and write English fluently
• Must possess excellent communication skills, both written and verbal, in order to present responses to clients, prepare reports and maintain communication with internal and external clients
• Must be articulate
• Excellent organizational skills
• High level of accuracy and strong attention to detail
• Ability to work independently, while supporting a collaborative, team-based department
• High level of professionalism, maturity, good judgment including discretion when dealing in confidential financial matters
• Must be proactive, self-disciplined and able to demonstrate a high level of productivity with a goal-oriented approach
• Ability to work in a fast-paced environment, handle multiple tasks, work under pressure and meet tight deadlines
• Exceptional computer skills with a high level of competence with MS Office (Outlook, Word, Excel) and LIMS (asset)

WORKING CONDITIONS:

• This position requires working in a laboratory environment with potential periods of standing and occasional lifting of 20 lbs+ may be required.
• Rotating evening and weekend shift work may be necessary.
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Job Description

An individual with the right combination of skills who is results-oriented, target-focused, and a problem solver with a “customer first” attitude to service. The Specialist will be responsible for overall day-to-day tasks to ensure efficient, timely, and accurate customer billing, collection of accounts receivable, payment applications and general Accounts Receivable maintenance.

GENERAL TASKS & RESPONSIBILITIES:

• Create customer invoices and ensure completeness of invoicing by month end for all services provided to customers
• Create credit notes where required
• Mail/email customer invoices and reports
• Build strong positive relationships with our customers to ensure smooth payments and manage client dispute resolution
• Weekly follow-up with internal teams to determine work completed but not invoiced
• Reach monthly collection and DSO targets by constant communication and follow-up with customers via telephone and email.
• Weekly status update with BPT President on collection progress and other issues
• Resolve customer payment discrepancies and invoicing disputes by coordinating with internal operations teams
• Posting daily receipts (cheques, EFT, credit card payments)
• Provide customer service regarding collection issues or request for additional documentation
• Send customer statements for overdue accounts
• Maintain system customer cards to ensure updated contact information
• Filing and maintaining customer records
• Provide assistance to Finance team during annual external audit and other reviews
• Provide BPT President with ad-hoc reports concerning AR and Collection status as requested
• Assist BPT President with special projects

Please note that this role will require relocation to the Company’s Mississauga office following our planned office move in 2026.

Qualifications

EDUCATION AND EXPERIENCE:

• Post-secondary education in Accounting or similar
• Strong Computer proficiency – Microsoft Office, especially Excel
• Minimum 2 years on full cycle Accounts Receivable processes
• Strong customer service skills
• Experience with Microsoft Great Plains software is an asset

OTHER QUALIFICATIONS, SKILLS AND EXPERIENCE:

• Must speak and write English fluently
• Must possess excellent communication skills, both written and verbal, in order to present responses to clients, prepare reports and maintain communication with internal and external clients
• Must be articulate
• Excellent organizational skills
• High level of accuracy and strong attention to detail
• Ability to work independently, while supporting a collaborative, team-based department
• High level of professionalism, maturity, good judgment including discretion when dealing in confidential financial matters
• Must be proactive, self-disciplined and able to demonstrate a high level of productivity with a goal-oriented approach
• Ability to work in a fast-paced environment, handle multiple tasks, work under pressure and meet tight deadlines
• Exceptional computer skills with a high level of competence with MS Office (Outlook, Word, Excel) and LIMS (asset)

WORKING CONDITIONS:

• This position requires working in a laboratory environment with potential periods of standing and occasional lifting of 20 lbs+ may be required.
• Rotating evening and weekend shift work may be necessary.
• 
  
•