Invoice Issue Resolution Team Lead - Procurement (EMEA) at The businesses of Merck KGaA, Darmstadt, Germany

San Juan, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

21 Feb, 26

Salary

0.0

Posted On

23 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Accounting Concepts, Accounts Payable, Invoice Posting, Payment Processing, Issue Resolution, Reporting, Analysis, Vendor Accounts Reconciliation, Interpersonal Skills, Organizational Skills, Coaching Skills, Process Improvements, Quality Management, Analytical Skills, Problem-Solving Skills, Microsoft Office Suite

Industry

Pharmaceutical Manufacturing

Description

Your Role: Supervise direct reports assigned to Invoice Issue Resolution team to ensure efficiency and meet a high quality of service according to Service Level Agreements (SLA) set. Plans and prepares daily operational activities and priorities, contingency plans and work schedules of the Team ensuring coverage in key areas Manage and resolve escalated customer/vendor complaints or queries within the turn-around time agreed thru email and internal ticketing system. Monthly review of Critical and Key Performance Indicators (CPI/KPI) reports to track the Team’s Performance. Execute corrective actions to maintain adherence to KPIs. Oversees AP Month-end activities and ensures accurate and timely submission of reports and other requirements. Manage and communicate individual associate performance and areas for improvement. Do regular coaching and mentoring to ensure associate growth and development. Execute training or arrange training requirements as deemed necessary. Review and update training plans and training materials for new hire to ensure coverage of whole process and country specific requirements. Manage behavioral issues of Team and recommend appropriate corrective action. Able to drive process improvements and projects to align with the Organization’s objectives. Provide operational visibility to management and key stakeholders through periodic operational performance reviews. Collaborate with other internal or external Teams to address operational issues and challenges. Drive SOP, Policy and Work Instruction for completion and regular updates for compliance. Execute other tasks and projects that may be assigned. Who you are: Education: Bachelor’s/college degree or comparable education and significant experience in Accounting, Finance, Business Administration or other neighboring business-related fields. Experience: With extensive background in Accounting Concepts, expertise on Accounts Payable end to end process including Invoice Posting, Payment processing, Issue resolution, Reporting and Analysis and Vendor Accounts Reconciliation Experience working within a Shared Services environment is preferred. With good interpersonal and organizational skills – able to prioritize, can manage multiple tasks and work and adapt rapidly to changing priorities. Strong strategic and leadership capabilities focusing on people management. Coaching skills and experience a must. Has experience working on process improvements and quality management Dedicated and results oriented. Minimum 5 years’ experience in end to end Accounts Payable functions with no less than three (3) years on a supervisory/Team Lead level. Skills: Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Proficiency in Microsoft Office Suite (Excel, Word, Outlook). Understanding of accounting principles and practices. Experience with accounting software or ERP systems (e.g., SAP, Oracle) Attention to detail and accuracy. Ability to work independently and as part of a team.

Responsibilities

Supervise the Invoice Issue Resolution team to ensure efficiency and high-quality service. Manage escalated customer/vendor complaints and oversee monthly performance reviews to maintain adherence to KPIs.