EDUCATION AND RELATED EXPERIENCE:

• A high school diploma or equivalent is required.
• Prior experience in data entry is preferred.
• Excellent typing skills are necessary.
• Must be detail oriented and have a solid background in record keeping procedures and maintaining organized documentation and/or filing systems.
• Knowledge of Microsoft Office programs (Word, Excel, Powerpoint, etc.)

PURPOSE OF THE POSITION:

To maintain the accuracy and integrity of orders and stock in the Navision database through accurate (service) order entry and invoicing of Diatec products and services.

RESPONSIBILITIES:

• Generate/post all invoices into Navision.
• Generate Diagnostic services orders using Salesforce and Navision
• Regularly interact with client services, and field technicians over the telephone or via email regarding order inquiries, status checks, undocumented returns, Case management accuracy, etc.
• Responsible for accurate documentation of Diagnostic consignment units.
• Perform appropriate credits when making corrections to invoicing and billing errors.
• Inspect returned products, checking for quality and condition of product.
• Responsible for accurate documentation, filing, and organization of necessary paperwork.
• Ensure that all entries are accurately entered into the Navision database.
• May perform special projects as required by the Manager.
• Assist other team members as required to accommodate changes in volume, workflow and/or staffing levels.
• Meet and follow all Company and Departmental standards, policies and procedures regarding turnaround time, rushes, quality and customer service.