Job Description

You will join Maël, the Technical Support Manager, and his multidisciplinary team of 25, tasked with supporting our clients through technical challenges and user inquiry resolution.

As the privileged contact for our customers (clinics, hospitals and healthcare professionals), your role will be to assist them by telephone and e-mail on the use of MYLE software for billing purposes. You will have a direct and significant impact on customer satisfaction.

Responsibilities

• Respond quickly to customer requests, either by phone, email or videoconference;
• Provide invoice clarification and guidance on MYLE billing and payment platforms;
• Understand and identify the source of their problem(s), and propose a solution adapted to their situation;
• Collaborate with other team members or departments in resolving tickets;
• Escalate tickets according to their complexity.

What will your onboarding look like?

Your first few weeks will focus on getting to know the MYLE product inside and out. As you settle into the finance team, you will dive deeper into the platform to master the intricacies of the MYLE financial tools and workflows.

We have put in place an in-house training and development plan to ensure that you achieve your goals.

Qualifications

• At least 1 year of experience in billing, accounts receivable, or collections;
• Experience with a billing/collections automation platform (e.g., Invoiced) — an asset;
• Experience with Salesforce or another CRM — an asset;
• Comfortable learning and using SaaS solutions and financial applications;
• Comfortable analyzing billing discrepancies and explaining financial information to clients;
• Excellent written and verbal communication skills;
• Fluency in French and English required, as the role involves supporting clients in both languages;
• Excellent customer service and problem-solving skills.
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Job Description

You will join Maël, the Technical Support Manager, and his multidisciplinary team of 25, tasked with supporting our clients through technical challenges and user inquiry resolution.

As the privileged contact for our customers (clinics, hospitals and healthcare professionals), your role will be to assist them by telephone and e-mail on the use of MYLE software for billing purposes. You will have a direct and significant impact on customer satisfaction.

Responsibilities

• Respond quickly to customer requests, either by phone, email or videoconference;
• Provide invoice clarification and guidance on MYLE billing and payment platforms;
• Understand and identify the source of their problem(s), and propose a solution adapted to their situation;
• Collaborate with other team members or departments in resolving tickets;
• Escalate tickets according to their complexity.

What will your onboarding look like?

Your first few weeks will focus on getting to know the MYLE product inside and out. As you settle into the finance team, you will dive deeper into the platform to master the intricacies of the MYLE financial tools and workflows.

We have put in place an in-house training and development plan to ensure that you achieve your goals.

Qualifications

• At least 1 year of experience in billing, accounts receivable, or collections;
• Experience with a billing/collections automation platform (e.g., Invoiced) — an asset;
• Experience with Salesforce or another CRM — an asset;
• Comfortable learning and using SaaS solutions and financial applications;
• Comfortable analyzing billing discrepancies and explaining financial information to clients;
• Excellent written and verbal communication skills;
• Fluency in French and English required, as the role involves supporting clients in both languages;
• Excellent customer service and problem-solving skills.
•