Opportunity Overview: Invoicing Support Specialist – 12-18 Month CONTRACT ROLE
The Outage Support Services (OSS) Invoicing Support Specialist is responsible for executing pre-validation activities, preparing billing packages, and coordinating invoicing tasks between the Invoicing Team and customer sites. This role supports the Team Lead by ensuring that unbilled costs are captured accurately invoiced to customers within defined service-level agreements by site/customer. The ideal candidate will have a foundational knowledge of invoicing processes, strong attention to detail, and the ability to work collaboratively in a dynamic, fast-paced, outage-driven environment.

TRAINING & KNOWLEDGE SHARING

• Attend training sessions on invoicing tools and workflows.
• Share learnings and shortcuts with peers through informal coaching.

WHAT WE NEED TO SEE FROM YOU:

• BA/BS in business, operations, accounting, finance, or other related discipline is required
• 3-5 years of similar experience preferred
• Green Belt and/or project management experience preferred
• Basic certification in Accounting or ERP systems (e.g., SAP Certified User, QuickBooks Certification).
• Understanding of the SAP order to cash workflow
• Ability to quickly learn custom Processes, application, assessment, and design, as needed to drive efficiency and effectiveness of the order to cash process.
• Demonstrated experience in process improvement. Strong client focus with the ability to understand the operations environment at various customer sites.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with individuals at all levels of the organization.
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook).
• Basic familiarity with ERP/invoicing systems (SAP, Oracle, or equivalent). Comfort navigating time and expense reporting tools.
• Strong organizational and project management skills, with the ability to manage multiple priorities and meet deadlines.

OTHER DUTIES AS ASSIGNED

• Take on additional tasks to support the Outage Support Services team as needed.

THIS ROLE WILL REQUIRE THE FOLLOWING LEADERSHIP AND COLLABORATION SKILLS:

• Proactive: Ability to identify issues and work towards resolution, reach out to get details without hesitation, or pick up the phone to make a call. Removes barriers so that the team can be successful.
• Personalized and Empathetic: Ability to work with a variety of stakeholders and provide relevant and detailed information for each one.
• Communication: Excellent verbal and written communication, ability to listen for understanding and follow up in a timely manner
• Perseverance: Ability to manage a variety of tasks and competing priorities. Willingness to figure out solutions for unknown or unclear scenarios.
• Attention to Detail: Ability to review and validate data across multiple systems and identify errors. Meticulous in data entry and validation.
• Time Management: Manages workload to meet regular billing deadlines.
• Collaboration: Comfortable working with other cross-functional leaders and teams
• Solution oriented: Capable of moving issues to resolution, following processes, and troubleshooting.
• Agile: Ability to redirect quickly and without issue, change directions as needed, and be flexible in the dynamic environment.
• Adaptability: Flexible during seasonal peak periods; willing to learn new tools and processes, reading reports that analyze data or summarize findings from data analysis projects.