AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.
At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.
We are an equal opportunity employer, and do not discriminate based on an individual’s race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.

QUALIFICATIONS

• 5+ years of experience in international trade, customs compliance, logistics, or a related field, with demonstrated success in managing complex import/export processes.
• Proven expertise in Importer of Record (IOR) processes, including developing and refining workflows to ensure compliance with global trade regulations.
• Hands-on experience with international shipping practices, customs clearance, and trade documentation across multiple countries.
• Experience working cross-functionally with other departments such as sales, legal, logistics, operations, and finance
• Familiarity with negotiating contracts and service agreements with third-party logistics providers or IOR partners.
• Track record of successfully managing global rollout projects, including creating logistics schedules and coordinating timelines.

DESIRED SKILLS

• Regulatory Knowledge: Comprehensive understanding of international trade regulations, import/export laws, and customs compliance requirements.
• Project Management: Ability to plan, execute, and oversee multiple complex global rollout projects, including timelines, budgets, and logistics coordination.
• Data Analysis: Proficiency in analyzing shipment data, cost metrics, and performance reports to identify trends and recommend improvements.
• Negotiation Skills: Expertise in negotiating contracts and service agreements with IOR partners and third-party providers.
• Communication Skills: Exceptional ability to communicate complex regulatory requirements to clients and internal teams in a clear, concise manner.
• Problem-Solving: Demonstrated ability to troubleshoot and resolve issues related to logistics, compliance, or client concerns.
• Attention to Detail: Strong focus on accuracy and thoroughness, especially in documentation and compliance processes.
• Cultural Awareness: Understanding of global cultural differences and their impact on international trade practices and client interactions.
• Leadership Skills: Capability to mentor and train internal teams on IOR processes and best practices.
• Awareness: Knowing when to escalate issues to senior leaders for de-escalation

• Collaborate with IOR partners to establish and refine processes for importing goods into various countries.
• Ensure all processes comply with international trade laws, customs regulations, and company standards.
• Assist in creation of documentation and training materials for internal teams and clients on import procedures.
• Participate in client calls to explain the IOR process, address inquiries, and provide expert advice on regulatory requirements.
• Act as the primary Logistics point of contact for clients during the entire shipping process for Importer of record Service.
• Foster strong client relationships through clear communication, problem-solving, and responsiveness.
• Negotiate pricing and service agreements with IOR partners to optimize cost efficiency for both the company and clients.
• Analyze costs associated with global rollouts and provide recommendations to stakeholders.
• Collaborate with clients and IOR partners on large-scale and small-scale rollouts to ensure smooth execution.
• Create and manage the logistics rollout schedule, coordinating timelines and compliance efforts for international shipments.
• Monitor project progress and proactively address challenges.
• Stay updated on international trade regulations, customs requirements, and changes in import/export laws.
• Provide guidance to internal teams and clients to ensure compliance with all relevant regulations.
• Work closely with sales, legal, logistics, financeand operations teams to align IOR processes with broader company objectives.
• Facilitate the seamless integration of IOR services into customer projects.
• Identify opportunities to improve efficiency, reduce costs, and enhance the client experience.
• Stay informed about industry trends and incorporate best practices into the IOR processes.