YOUR DAY TO DAY:

• Interface with the customer via the defined channels and collect customer raised issues.
• Accountable for the resolution of the customer raised incidents.
• Resolve them or escalate to second line and follow-up until resolution.
• Communicate the incident details to the customer in a customer friendly language.
• Continuously improves the service offered to our IoT customers.

WITH THESE SKILLS YOU ARE A GREAT CANDIDATE:

• Core Telecom Networks (2G/3G/4G/5G) and IP networks
• Roaming call flows for data, voice (classic and volte), SMS
• Network protocols: GTP, IP, Radius, Diameter, IPSEC, SS7
• Experience using packet-tracing software: Wireshark, Ethereal (tcpdump etc).
• Knowledge in Linux/UNIX
• IoT Core service flows and architecture
• APIs (customer facing inbound and outbound) and provisioning
• Admin use of B2B and B2C Portals
• Customer focus and very good English
• Experience in a multinational environment
• Cisco Certification CCNA (Routing & Switching)
• Good understanding of ITIL methodology

Please refer the Job description for details