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IoT 2nd Line Operations Junior Engineer at Vodafone United States
Bucharest, , Romania -
Full Time

Start Date

Immediate

Expiry Date

16 Jan, 26

Salary

0.0

Posted On

18 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

IoT Services, Automation Scripts, Troubleshooting, Linux Servers, Unix Scripting, APIs, Microservices, Oracle Database SQL, IP Networking, Telecom Protocols, ITIL Principles, Customer Support, Incident Management, Proactive Maintenance, Technical Skills, Cross-Functional Collaboration

Industry

Telecommunications

Description
Provide direct support and collaborate with cross-functional teams to improve IoT services for Automotive customers. Oversee solution transitions from development to operations through validation, testing, and implementation. Ensure high service availability and develop automation scripts to optimise operational methods. Maintain strong relationships with customer stakeholders by resolving technical issues impacting service delivery. Address customer-raised issues and escalate to platform teams when necessary, ensuring resolution follow-up. Conduct troubleshooting and repair actions during incidents, including vendor support escalation. Perform proactive maintenance to prevent incidents and raise platform optimisation awareness. Modify and adapt existing software solutions to enhance performance and customer experience. Participate in internal and external training to continuously improve technical skills. Perform and enhance daily health-checks for platforms and services. Strong understanding of ITIL principles. Operational expertise in debugging and troubleshooting applications on Linux servers. Basic proficiency in Unix scripting. Foundational knowledge of APIs (SOAP and REST) and Microservices. Basic understanding of Oracle Database SQL. Awareness of IP Networking and Telecom protocols (SMPP, RADIUS/DIAMETER, SS7 signalling). Experience working in a multinational environment (minimum 1 year). Excellent communication and presentation skills in English, both written and spoken.

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Responsibilities
Provide direct support and collaborate with cross-functional teams to improve IoT services for Automotive customers. Oversee solution transitions from development to operations through validation, testing, and implementation.