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IoT 2nd Line Operations Junior Engineer at Vodafone United States

Bucharest, , Romania -

Full Time

Start Date

Immediate

Expiry Date

22 Jan, 26

Salary

0.0

Posted On

24 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, AI Integration, Service Availability, Software Maintenance, Monitoring Processes, ITIL, DevOps, Agile Methodology, Troubleshooting, Linux Servers, AWS, Docker, Kubernetes, APIs, Microservices, Programming

Industry

Telecommunications

Description

Deliver technical support for applications and systems, including on-call availability for incident resolution and service restoration. Analyse customer feedback and performance data to recommend improvements and communicate findings to technical teams. Integrate AI agents into daily operations to automate tasks, streamline incident triage, and enhance SLA adherence. Operate and optimise service availability, continuously improving operational methods. Implement changes and maintain software solutions, including documentation and configuration updates. Conduct daily health checks and improve monitoring processes for supported platforms and services. Ensure compliance with operational agreements and meet key performance indicators such as speed, response time, and error rate. Good understanding of ITIL, DevOps principles, and Agile methodology. Familiarity with prompt engineering and AI integration in operations. Proficient in troubleshooting application issues on Linux servers. Knowledge of AWS cloud infrastructure. Basic understanding of Docker, Kubernetes, APIs, and Microservices. Skilled in programming/scripting with Bash, Perl, Python, or Java. Foundational knowledge of IP Networking and Telecom protocols. Experience working in multinational environments. Excellent communication and presentation skills in English.

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Responsibilities

Deliver technical support for applications and systems, including on-call availability for incident resolution and service restoration. Conduct daily health checks and improve monitoring processes for supported platforms and services.