OVERVIEW:

We are seeking a skilled operational resource to oversee the daily functions of our IoT solution across a comprehensive suite of sensors. This role is crucial for ensuring the optimal performance of sensors located in laboratories, offices, and communal areas. The resource will act as the primary escalation point for issues and will collaborate effectively with various teams to support ongoing IoT projects.

BAU RESPONSIBILITIES:

• Lead weekly meetings with the supplier, in order to:
• Review system health.
• Discuss outstanding issues, changes and queries.
• Track supplier engagement for contract management.
• Coordinate technology maintenance across all sites with support from JLL and Sodexo
• Collaborate with internal and external SMEs to troubleshoot sensor and gateway issues, ensuring quick resolution and system uptime.
• Adopt and encourage use of digital workflows (i.e., ServiceNow) to reduce technology downtime and streamline maintenance activities.
• Regularly review and maintain the quality of sensor data, flagging anomalies and discrepancies to ensure data integrity and reliability.
• Engage with service leads to raise awareness of data coverage and outputs and contribute to developing an ongoing pipeline of requirements and use cases to enhance insight generation.
• Ensure product, process and service documentation is updated in line with changes and product evolution.
• Provide regular updates to the broader Sensor Working and Advisory Group in relation to current system health, outstanding issues, changes, trends and opportunities etc.

PROJECT RESPONSIBILITIES:

• Organise and host site visits for suppliers and third parties to support sensor deployment from design to BAU.
• Support sensor deployment projects from design to BAU in coordination with service leads, the supplier, subject matter experts and relevant AZ teams (i.e., maintenance, networks, security, travel and more)
• Evaluate if our existing technology stack adequately fills the service owner’s knowledge gaps.
• Assist in the offboarding process for various sensors and vendors, ensuring seamless transitions and documentation update.

COLLABORATIVE AND STRATEGIC RESPONSIBILITIES:

• Establish standards for reliable sensor data to optimise business processes and improve program effectiveness.
• In partnership with Data & Analytics capabilities, oversee the amalgamation of complex datasets from different sensors to provide strategic insights into system performance and opportunities for cost savings.
• Analyse data to prepare comprehensive monthly and quarterly reports on key performance indicators (KPIs) for executive review.
• Lead efforts to identify and mitigate the root causes of repeated sensor failures, collaborating with stakeholders to improve resilience and reduce costs.
• Regularly communicate with program stakeholders to provide insights, establish reliable data tracking, and ensure alignment with business goals.