WE ARE 1NCE

A pioneering company at the forefront of transforming the IoT connectivity landscape. As a key player in the industry, we are on a mission to disrupt the telecommunications/IoT landscape. With a relentless focus on innovation, customer satisfaction, and industry leadership, 1NCE is set to change the game.
Join us and be part of shaping the future of IoT.

YOUR TEAM

At 1NCE, you’ll be working with a diverse and truly international team of passionate professionals. Our collaborative environment fosters creativity, inclusivity, and the sharing of ideas across borders. We are seeking an IoT Support Specialist (junior/middle) to join our global Technical Support team in a fully remote capacity, supporting the APAC region. This is more than a role, it’s an opportunity to embark on a rewarding career journey where your contributions make an impact from day one.
We believe in career development and lifelong learning. At 1NCE, you’ll have access to resources, mentorship, and the opportunity to grow professionally in a dynamic and supportive environment. We don’t just offer jobs, we help build careers.
The role is full-time, suited for professionals with 1-3 years of experience, and begins in April 2025. As part of our competitive package, we offer a salary range aligned with your experience and qualifications.

YOUR SKILLS

We’re looking for someone who is passionate about technology, learning, and making an impact.

• Strong interest in telecommunications or information technology.
• Basic knowledge of network protocols.
• Advanced technical troubleshooting skills.
• Familiarity with ticketing systems (e.g., Jira, Atlassian).
• High affinity for customer support in a technical environment.
• A desire to grow your career: whether you’re self-taught or hold a Bachelor’s degree in a technical field (e.g., B.Sc.), we value your commitment to learning and development.
• Exceptional communication skills.
• Methodical and detail-oriented problem-solving ability.
• A strong team player with a global mindset.
• Adaptability and willingness to work in a virtual, international team environment.
• Proactive, curious, and motivated to continuously improve.
• Advanced English language (starting from B2).

• Deliver world-class, second-level technical support through our ticketing system to a diverse range of customers.
• Troubleshoot and resolve complex issues related to customer solutions and network configurations.
• Work collaboratively with internal teams, including Sales and First-Level Support, sharing your technical expertise to strengthen the team’s performance.
• Document and maintain technical cases in our knowledge base for future reference.
• Drive innovation by identifying and implementing process improvements, self-service tools, and automation opportunities