About us
One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.
What you’ll do
Iot Nano is the next generation and successor of IsatData Pro (IDP) service. This advanced service offers increased capacity, faster speeds, reduced terminal power consumption, and enhanced security.
The Successful candidate will take responsibility to monitor, troubleshoot and maintain end-to-end IoT Nano services, communicating any issues that might arise to NCC, SRE and S&P teams. The IoT Nano Technical Service Manager will also assist the Customer support (GCS) and billing teams with any provisioning and CDR issues that might arise as well as being the escalation point for the account managers and 3rd party providers.
The IoT Nano Technical Service Manager will also act as a project manager if needed assisting the SRE and SDP teams to develop and enhance the IoT Nano service, making sure that any new features implemented are totally functional before deployment.
Additionally, the IoT Nano Technical Service Manager will also update any existing documentation and monitoring as well as provide training to the teams that might require it.

WHAT WILL HELP YOU ON THE JOB

• Fluent in English language
• Certified Cisco CCNA
• Experience with ServiceNow
• Experience in working with StableNet
• Experience with a database application
• Basic skills with scripting and programming languages
• Knowledge of project management methods and techniques
  EEO Statement
  Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.

Please refer the Job description for details