IP Engineering & Services Manager at MLL Telecom Ltd

Marlow, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

30 Jul, 26

Salary

0.0

Posted On

01 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IP Engineering, Service Transition, SD-WAN, Fortinet, Network Infrastructure, ITIL v4, Team Leadership, Project Delivery, Incident Management, Vendor Engagement, Technical Documentation, Budget Management, Network Security, Juniper Routing, Operational Readiness

Industry

Telecommunications

Description

We are seeking an experienced IP Engineering & Service Transition Manager to lead our third-line engineering and network build teams. You’ll play a critical role in standardising the delivery of new services, managing resource allocation, ensuring technical consistency, and enabling seamless handover into live operations. You’ll be responsible for ensuring that infrastructure and project delivery align with operational readiness, compliance, and business efficiency, with a strong focus on SD-WAN deployment, Fortinet estate management, licensing, and vendor engagement. Located at: Marlow office, plus Hybrid flexibility. Application Deadline: Wednesday 20th March. Essential skills/qualifications * Proven leadership in managing engineering teams within telecoms or network service providers. * Strong understanding of SD-WAN architectures and secure network delivery. * Hands-on experience with Fortinet products, including FortiGate, FortiManager, FortiAnalyzer, and ideally FortiPortal. * Experience delivering projects into operational service with clear documentation and handover. * Confident in chairing technical incident bridges and leading cross-functional teams. * Knowledge of ITIL v4, particularly in incident management, problem management, and service transition. * Strong communication skills — capable of translating technical complexity into business-level language. * Experience in managing and tracking licensing for network and security platforms. * Familiarity with external circuit providers (BT, Virgin, Neos) and vendor engagement. Desirable: * Public sector experience, especially in secure or regulated environments. * Technical background in Juniper routing or Fortinet transitions. * Certifications: ITIL v4, Fortinet NSE (preferably 4+), Juniper, Prince2/Agile awareness. * Budget and commercial experience managing OPEX and CAPEX considerations. Team & Technical Leadership * Lead and manage the third-line (IP Engineering) and build teams responsible for network delivery and technical escalations. * Drive consistency in build quality and configurations through gold standards and SD-WAN rollout playbooks. * Oversee performance, training, and progression of the team, including skills planning for Juniper to Fortinet transition. * Conduct regular 1:1s, appraisals, and maintain a dynamic training matrix aligned to certification goals (e.g., NSE certifications). Project Delivery & Service Transition * Own the end-to-end technical delivery of infrastructure projects into live service. * Work with Solution Architects and Technical Design Authority to ensure new technologies meet through-life support standards. * Validate configuration templates and ensure accurate metadata for ITSM and monitoring platforms. * Ensure robust service transition processes with full documentation, operational readiness, and support protocols. Major Incident & Escalation Management * Act as the technical lead for major incidents, chairing tiger teams and coordinating cross-functional comms with SDMs, engineers, and vendors. * Oversee root cause analysis (RCA) and implement technical fixes to avoid repeat issues. * Support the Network Operations Manager in bridging project and live operational gaps. Licensing & Vendor Oversight * Manage product licensing across the estate (Juniper, Fortinet), ensuring accuracy, risk awareness, and alignment with commercial planning. * Work closely with procurement and commercial teams to maintain valid support contracts and avoid service disruption. * Maintain effective working relationships with vendors (e.g. BT, Virgin, Neos) to manage external circuit and hardware escalations. Operational Excellence & Standardisation * Champion standardised builds, deployment consistency, and documentation accuracy. * Ensure metadata and device data is correctly populated into monitoring and ITSM platforms. * Coordinate engineering rotas and project resource allocation across teams. We’re passionate about transforming the world of telecoms and empowering people to grow with us. Joining MLL means being part of an innovative company that values your skills, invests in your development, and provides real opportunities for career progression. Here, your passion for technology can shape the future of connectivity while building a rewarding career. * Proud Supporter of the Armed Forces Community * Employer Recognition * Real Living Wage Employer * Work Placement & Apprenticeship Programmes * Corporate Social Responsibility You'll get: * Pension Scheme * Life Assurance * Private Health Insurance * Financial and Wellbeing Support * Wellbeing Support Programme (EAP) * 25 Days Annual Leave + Holiday Buy and Roll Over Scheme * Social Engagement and Office Activities MLL's Brand & Behaviours: Accountability Builds Trust: Accountability requires some kind of honest review to reflect how we are doing against our responsibilities. This is not simply about a contract or project plan, it is about a mindset, an air that is portrayed as 'we have got this!' Challenging for Change: We want people who want to challenge the status quo. Delivering Excellence: This belief stems from being accountable to one another. Having confidence in our data enables us to be accountable. And being prepared to challenge means we don't settle for mediocre. Data Delivers Distinction: We need people to think in a ‘data is valuable’ kind of way, not just for efficient operations but also for winning in the market. This is not some mechanical thing, it is a way of thinking, of seeing the world.At MLL, we are committed to building a diverse and inclusive workplace. We celebrate different perspectives, champion equality, and ensure every team member feels valued, respected, and empowered to succeed. We welcome applicants from all backgrounds and encourage you to bring your authentic self to work.

Responsibilities

Lead third-line engineering and network build teams to ensure standardized service delivery and technical consistency. Manage end-to-end infrastructure project delivery, vendor relationships, and major incident escalations while maintaining operational readiness.