IP Operations Engineer at hktservice

Manila, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

22 Jun, 26

Salary

0.0

Posted On

24 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fault Resolution, Network Monitoring, Circuit Troubleshooting, Fault Diagnosis, Fault Isolation, Service Restoration, Ticket Management, Performance Review, Network Operations, Security Policy Compliance, Change Request Support

Industry

Software Development

Description

General Function The NOC Engineer is responsible for timely identification/resolution of network and customer faults and outages as well as supporting the overall PCCW Global Network / Service Operations Center. Major Responsibilities Perform 7x24x365 round-the-clock front line duties in the PCCW Global Network / Service Operations Center Investigate network trunks and customer circuit alarms generated from the Network Management and Surveillance Alarm Monitoring Systems for PCCW Global IP Network Support first-line maintenance and fault diagnostic on network equipment fault and coordinate with IP Engineering team to arrange faulty equipment replacement Troubleshoot on customer-reported circuit fault; carry out diagnosis and testing for fault isolation Ensure customer service reports and enquires are managed promptly and provide periodical response. Run appropriated test for circuit fault finding and verify the performance Communicate with carriers and service partners, internal and external parties to drive for fast fault fixing and service restoration Update respective parties on the fault progress and take necessary action and escalation according to the predefined timeframe by NOC Management team Record down the remedy actions taken in the course of fault management, timelines of progress and reason of outage in the ticket system Conduct network and service review to drive for performance improvement Carry out Network / Service Operation Center routine jobs as per laid down procedures and work instructions from the NOC Manager Comply and act in accordance with PCCW Global Network Operation Center information security policy and PCCW Group policies on Personal Data Privacy Support Customer Operation/Change Request that coordinates with related party to conduct the customer request and provide promptly and periodically response. Other related duties as assigned

Responsibilities

The NOC Engineer is primarily responsible for the timely identification and resolution of network and customer faults and outages while supporting the overall PCCW Global Network/Service Operations Center. This includes performing 24/7 front-line duties, investigating alarms, supporting first-line maintenance, and troubleshooting customer circuits.