IPM at WATERS PACIFIC PTE LTD

Pudong, Shanghai, China -

Full Time

Start Date

Immediate

Expiry Date

13 Jun, 26

Salary

0.0

Posted On

15 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Installation, Maintenance, Troubleshoot, Support, LC, LC/MS, HPLC/UPLC, SFC, Informatics, Customer Focus, Communication, Time Management, Problem Solving, Analytical Mindset, System Level Troubleshooting, Scientific Application Workflow

Industry

Biotechnology Research

Description

Overview Installation, performance maintenance, troubleshoot and support Waters' product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics) Primarily performe remote troubleshoot and support Waters' product suite Establish and maintain effective relationships with external and internal customers ensuring their success Manage customer expectations, by communicating work performed and providing follow up plan if needed Ensure customer compliance regulations are followed Responsibilities Send site preparation documents and verify customer’s site readiness. Follow up on instrument installation progress; contact customers regularly to drive installation completion. Collect installation requirements from customers, sales teams and engineers; coordinate promptly to confirm shipment and site preparation status, and assign cases to engineers. Create sub-cases based on the number of instruments. Review work reports and feedback abnormalities to engineers. Audit work orders, confirm warranty periods and close complete cases. Compile and process data; analyze reports based on processed results. Qualifications Education: Bachelors/Masters Degree in Chemistry or Biology, engineering or other science related field is desired, will also consider applications with equivalent experience, training and education Experience: 3 years of experience with installation, performance maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation, preference for previous Waters product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics) Ability to perform effective system level troubleshooting Understanding of the scientific application workflow along with the scientific software systems (CDS, SDMS, LIM, ELN) Skills: Must possess a strong customer focus Strong communication skills; ability to communicate effectively to a diverse audience with specific customer needs Personal sense of integrity Effective time management skills System level approach to problem solving Analytical mindset with a strong drive to resolve open issues Excellent verbal and written communication skills Travel: This is a territory-based position with travelling within your designated territory, and occasional travels to other countries for activities such as governance of department, local business support, meetings and training. Company Description Waters Corporation (NYSE:WAT) is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, our innovative portfolio harnesses deep scientific expertise across chemistry, physics, and biology. We collaborate with customers around the world to advance the release of effective, high-quality medicines, ensure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating antibiotic resistance. Through a shared culture of relentless innovation, our passionate team of ~16,000 colleagues turn scientific challenges into breakthroughs that improve lives worldwide. Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.

Responsibilities

The role involves the installation, performance maintenance, troubleshooting, and support of Waters' product suite, primarily through remote means, while also managing customer relationships and expectations regarding work performed and follow-up plans. Responsibilities include coordinating site readiness, tracking installation progress, collecting requirements, assigning cases to engineers, reviewing work reports, and auditing work orders to ensure compliance and closure.