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IPPS CF Support Engineer German Speaker (VOIS) at Vodafone United States
Giza, Giza, Egypt -
Full Time

Start Date

Immediate

Expiry Date

29 Mar, 26

Salary

0.0

Posted On

29 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Technical Support, Incident Management, Customer Experience, Troubleshooting, Fixed Products, TV Products, Routing, Switching, IP Services, Analytical Skills, Communication Skills, Customer-Oriented Mindset, Team Support, CCNA Certification, German Language, English Language

Industry

Telecommunications

Description
Act as a technical and process reference for junior incident managers. Handle long-running and complex tickets, ensuring resolution within SLA and KPI targets. Collaborate with internal competence teams and third parties to resolve incidents. Manage end-to-end customer incidents from initial contact to resolution. Deliver exceptional customer experience measured by NPS and feedback. Work on a 24/7 rotational shift basis, including weekends and public holidays. Process optimisation and incident management best practices. Minimum 2 years' experience in troubleshooting and technical support for complex solutions. Advanced knowledge of fixed and TV products, including routing, switching, and IP services. Fluent in German (C1 level) and English, both written and spoken.Strong analytical and communication skills with a customer-oriented mindset. Ability to support new team members in complex scenarios. CCNA certification is preferred. Bachelor's degree in Computer or Telecommunications Engineering or related field. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

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Responsibilities
Act as a technical and process reference for junior incident managers while managing end-to-end customer incidents from initial contact to resolution. Collaborate with internal teams and third parties to resolve complex tickets within SLA and KPI targets.