At Kalmar, we are moving goods in critical supply chains around the world. As the forerunner in sustainable material handling equipment and services, we set the industry benchmark for a zero-emission future. We are driven by teamwork, innovation, and taking ownership to deliver results. With our global reach and local expertise, our success starts with a strong focus on the customer, ensuring their needs guide our daily work. We are dedicated to respecting others and fostering an inclusive culture where all voices are heard, empowering us to succeed together. Together, we are making every move count.

Site Duties

• Ensure all site service employees comply with Kalmar company procedures and regulations
• Ensure compliance of site maintenance agreement
• Ensure PM servicing is on time and up to date
• Ensure repair work is carried out efficiently to minimize machine down time
• Ensure all out of contract work is carried out in a timely and efficient manner
• Develop additional business within the port operation
• Contributes to service jobs where his work or support is needed
• Continuously learns about new Kalmar equipment

Technical

• Keep abreast of the features and benefits of products
• Ensure that customer machines are back in operations within the specific time as per KPI’s agreed
• Advise Service Technicians on the following:
• Trouble-shooting and diagnosis methods
• Rectification process and technical know-how in solving issues
• Cascade down preventative measures / precautions to ensure that defects / issues do not reoccur
• Solutions to problems where technical expertise is required

Staff Management

• Supervise technical team to ensure effective utilisation of Kalmar personnel
• Supervise technical team to ensure effective utilisation of client’s equipment
• Supervise all site human resource issues and ensure compliance with all site and company regulations
• Develop technical workforce as in line with business development needs
• Work in close cooperation with Technicians to ensure work execution on quality and on time
• Oversees daily service execution in a workshop or within a project

Administration Duties

• Ensure all administration and commercial work is carried out in a timely and efficient manner
• Reports service work (during the day, at the end of each job)
• Reports work time (daily)

Budgets

• Compliance with site service and operating budget
• Prepare investment budget in line with operating budget

Stock Control

• Supervise allocation of spare parts for service work
• Maintain spare parts stock levels to ensure availability of PM service parts
• Maintain spare parts stock levels to ensure availability of recommended stock holding
• Manage all assets to ensure effective utilisation