IPT Engineer at Woongjin, Inc

Plano, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Jan, 26

Salary

59000.0

Posted On

18 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IPT Support, Voice Service Management, End-User Support, ISP Management, Network Operation, Mobile Service, Asset Management, Logistics, Troubleshooting, Service Reporting, Vendor Management, Cloud Voice Service, Computer Skills, Service Ticket Management, Asset Retrieval, Utilization Reporting

Industry

Staffing and Recruiting

Description

Company Description For More Open Positions Visit us at: http://recruiting.woongjininc.com/ Our Mission WOONGJIN, Inc. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by the sense of responsibility and servant leadership. Benefits Medical Insurance Vision Insurance Dental Insurance 401(k) Paid Sick hours Job Description Performs varied tasks of moderate complexity requiring the application of standard procedures and criteria. Responsible for troubleshooting problems of corporate cellular mobile for end-users. IT/Mobile asset management and logistics. Demonstrates a degree of experience managing vendor/carrier on end-user support. Takes responsibility of work order requests by clients and completes tasks with quality in mind all the time and delivers results through quick action. voice service management and end-user support. Salary: 55,000 - 59,000/yr. (D.O.E) Qualifications Education: 4-year college degree in Telecommunications Experience, Knowledge and/or Skills: 1. IPT Support Admin and maintain corporate cloud voice service (Samsung SCME) On-site user support Monthly voice service utilization report Voice inventory 2. Non-Corp Internet ISP/Service management Coordinate onboarding new circuit from order to install Coordinate terminating existing circuit Service ticket open/follow up with ISP Service usage audit Service report (usage and RFO) 3. Network Operation Collaborate with local network engineering team to provide ongoing support, troubleshooting, testing and maintenance of WAN/LAN Collaborate with local/remote network engineering team to support network project 4. Mobile Service Asset retrieval General terminated users’ asset management & logistics – Mobile & PC assets General active users’ asset upgrade & repair asset management & logistics – Mobile Utilize Asset Management Database System and update device return status Send a FOTA push message to the terminated and active users for asset retrieval Generate weekly/monthly/quarterly asset retrieval status Generate and distribute corporate communication Support general users and HRs regarding asset retrieval request status Communicate with Mobile & IT+ Tier1 and Tier2 teams for users’ asset return status update Generating service report Perform quarterly asset audits and provide result analysis Computer Skills: Computer skills at level to understand and use MS Word, Excel, and PPT Travel: 35% Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; climb or balance and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 to 40 pounds. Specific vision abilities required by this job include close vision, distance vision and color vision. Additional Information All your information will be kept confidential according to EEO guidelines. *** NO C2C ***

Responsibilities

The IPT Engineer is responsible for troubleshooting corporate cellular mobile issues for end-users and managing IT/mobile asset logistics. This role includes administering corporate cloud voice services and providing on-site user support.