Irish Speaking Customer Payments Advisor at Capita Health Assessment Advisory Service

Waterford, Munster, Ireland -

Full Time

Start Date

Immediate

Expiry Date

01 Jan, 26

Salary

29080.0

Posted On

03 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency In Irish, Customer Service, Problem Solving, Attention To Detail, Communication Skills, Organizational Skills, Data Entry Skills, MS Excel Skills, Building Rapport, Working To Targets, Proactive Attitude

Industry

IT Services and IT Consulting

Description

Join Capita Ireland as a Customer Payment Advisor – Immediate Start! Are you passionate about delivering outstanding customer service? Do you enjoy solving problems and making a real difference in people’s day? We’re looking for fluent Irish speakers to join our dynamic team of Customer Payment Advisors at Capita Ireland, a leading provider in the business process outsourcing market. With over 1,200 talented colleagues, we support clients across utilities, telecommunications, media, travel, financial services, agriculture, and the public sector. 🌟 What’s in it for you? Be part of a supportive and energetic team Work on meaningful customer interactions Develop your skills in a fast-paced, rewarding environment Start your journey with us immediately 📍 Location Requirement To be eligible for this role, you must currently reside within the Republic of Ireland. This is essential to meet our operational and compliance requirements. If you're ready to take the next step in your career and make a real impact, we’d love to hear from you! Job title: Irish Speaking Customer Payments Advisor Job Description: Job Title: Irish Speaking Collections Advisor - Hybrid Working Salary & Benefits: €29,080 per annum, company matched pension, life assurance, high street discounts, refer a friend & earn scheme plus many more! Shift: You'll be working on rotational shifts covering the period Monday to Friday between 8am-10pm. You'll work shifts between your home address & at our office in Little Island after training & grad bay. Training & Grad Bay: You will receive full training and support to allow you to have the tools and knowledge to succeed in your role. Your training & grad bay period will be delivered in our Little Island office for the full duration. Work Location: You will work from home and our office in Little Island, our office address is: Capita Customer Solutions 2 Eastgate Rd Castleview, Little Island Co. Cork T45 EK50 Your duties will include: Handling inbound and outbound calls to customers Contacting customers who have outstanding debt on their account Assist customers by ensuring they are back on track with outstanding payments Setting up payment plans for customers Setting up Direct Debits Calculating outstanding debt amounts Taking payments from customers Taking customers through their account, providing a breakdown of their account. Explain debt to each customer and how this is made up and what is outstanding/owing Taking customers through steps to get their account back up to date and on track Trying to avoid customers being disconnected by offering solutions to make payments Required experience: Fluency in the Irish language Previous experience working in similar environment and ideally within a customer collections role Able to work comfortably to targets Being highly methodical with a thorough attention to detail Strong communication skills and the ability to build rapport with all callers Having excellent organisational skills Having the ability to work to stringent customer service SLA’s and KPI’s MS Excel skills Showing excellent PC and data entry skills with the ability to use multiple systems at any one time Bringing a proactive attitude with the ability and ambition to develop role in the future Role Benefits: 22 days holidays plus bank holidays Opportunity to buy additional holidays Access to Wrkit – giving you access to Lifestyle Savings, Discounts on Learning Courses & Tailored Lifestyle plans to support your Wellbeing Cost of eyecare vouchers for eye examinations and money towards glasses if required Access to Capita pension scheme Access to Employee Assistance Programme Life Assurance Benefit Cycle2Work Scheme The Recruitment Process Once you’ve submitted your application, a member of our Talent Acquisition Team will review it. If your profile aligns with our criteria, you’ll be invited to interview with our team. Interested? If this role sounds of interest to you, then we'd love it if you complete our short application form. A member of our Resourcing Team will contact you to discuss your application further. We can't wait to hear from you! #CEOFFICEHIGH Location: Little Island , Ireland Time Type: Full time Contract Type: Permanent Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors. Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.

Responsibilities

Handle inbound and outbound calls to assist customers with outstanding debt and payment plans. Provide solutions to help customers avoid disconnection and ensure their accounts are up to date.