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Irish Speaking Customer Service Agent In Sofia - Fully Paid Relocation Pack at Mercier Consultancy MD
Sofia, Sofia-City, Bulgaria -
Full Time

Start Date

Immediate

Expiry Date

27 Feb, 26

Salary

0.0

Posted On

29 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Fluency In Irish, Proficiency In English, Customer Service, Communication Skills, Interpersonal Skills, Problem Solving, CRM Systems, Office Software, Adaptability, Positive Attitude, Self-Motivation

Industry

Business Consulting and Services

Description
Mercier Consultancy MD is excited to offer a fantastic opportunity for an Irish Speaking Customer Service Agent based in Sofia, Bulgaria, with a fully paid relocation package! This role allows you to be part of a dynamic team while providing exceptional support to our Irish-speaking clientele. Responsibilities Assist Irish-speaking customers through various communication channels, including phone, email, and chat, addressing inquiries and providing product information. Troubleshoot issues and resolve customer complaints with a strong focus on delivering prompt and effective solutions. Document customer interactions accurately in the CRM system to ensure consistency and quality service. Collaborate with team members to enhance the overall customer experience and share insights for continuous improvement. Stay updated on company products and services to provide knowledgeable support to clients. Represent the company's brand values and commitment to customer satisfaction in every interaction. Fluency in Irish (both written and spoken); proficiency in English is required. Prior experience in customer service or related fields is an advantage. Strong communication and interpersonal skills, with a passion for helping customers. Ability to handle challenging situations with composure while providing effective resolutions. Familiarity with CRM systems and standard office software. Willingness to relocate to Sofia and adapt to a new cultural environment. A positive attitude, self-motivation, and a commitment to delivering outstanding service. Competitive Salary Monthly Performance Bonus Monthly Accommodation Allowance Fully Paid Relocation Package Fully Paid Training Private Gym And Much More....
Responsibilities
Assist Irish-speaking customers through various communication channels, addressing inquiries and providing product information. Troubleshoot issues and resolve customer complaints with a strong focus on delivering prompt and effective solutions.