POSITION SUMMARY

• We are seeking a strategic and experienced Product Owner to lead the development and optimization of solutions on the ServiceNow platform. This role requires a deep understanding of ServiceNow capabilities, agile product management, and strong leadership skills to manage cross-functional teams and stakeholders. The ideal candidate will be a proactive problem-solver with a passion for delivering high-impact digital solutions that drive business value.

QUALIFICATIONS

• Bachelor’s degree in Information Technology, Business, or related field.
• 7+ years of experience in IT product management or business analysis.
• 5+ years of hands-on experience with the ServiceNow platform.
• 3+ years of experience managing or leading teams.
• Skills & Competencies
• People Manager experience.
• Deep knowledge of ServiceNow modules and capabilities.
• Strong understanding of agile methodologies (Scrum, SAFe).
• Excellent communication, facilitation, and stakeholder management skills.
• Proven ability to lead cross-functional teams and drive consensus.
• ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist) are a plus.

PREFERRED QUALIFICATIONS:

• 5+ years leading others in the development of software in a team environment.
• Work well in a team environment.
• Ability to take on issues and bring them to completion making sure a consistent delivery process is followed.
• Self-motivated and able to lead others.
• Able to work well under pressure when required
• Available for on-call production support as needed

• Product Ownership & Strategy
• Define and communicate the product vision, roadmap, and backlog for ServiceNow initiatives.
• Translate business needs into clear, actionable user stories and acceptance criteria.
• Prioritize features and enhancements based on business value, technical feasibility, and user impact.
• ServiceNow Expertise
• Serve as the subject matter expert for the ServiceNow platform and applications, including HRSD, FSO, WSD, CSM, GRC/IRM, and custom applications.
• Collaborate with architects and developers to ensure scalable, secure, and maintainable solutions.
• Stay current with ServiceNow releases and recommend adoption of new features.
• Team & Stakeholder Management
• Lead and mentor a scrum team of business analysts, developers, and testers.
• Facilitate agile ceremonies (e.g., sprint planning, reviews, retrospectives).
• Act as the primary liaison between business stakeholders and technical teams.
• Delivery & Continuous Improvement
• Ensure timely delivery of high-quality solutions that meet or exceed expectations.
• Monitor product performance and user feedback to drive continuous improvement.
• Champion best practices in agile development, DevOps, and ITIL processes.