We’ve made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways.
At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today!
This job provides technical expertise, workflow training and support to end users in multiple settings. Participates in/leading usability testing, Epic implementations, efficiency sessions, formal classroom training, one-on-one education, department-based education sessions, troubleshooting and problem resolution. Consults with users to identify current-state operating goals to optimize the Epic systems.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company’s discretion.

EDUCATION

Required - High school diploma or equivalent.
Preferred - Bachelor’s degree.

WORK EXPERIENCE

Required - 3 years of experience in education, healthcare, information technology, customer service or related field;
OR
1 year of Epic experience;
OR
Bachelor’s degree.
Preferred – 1 year of Epic software experience.
1 year of EMR implementation experience.
1 year of relevant project management experience.
1 year of clinical experience.

KNOWLEDGE SKILLS AND ABILITIES (KSAS)

• Excellent business writing, interpersonal, written and public speaking skills.
• Proficient in Microsoft SharePoint, working knowledge of Microsoft Office, and ability to use technology and explain it to others.
• Ability to work with frequent interruptions and changing priorities.
• Organizational, time management, and project management skills and ability to prioritize multiple projects and meet required deadlines.
• Analytical skills and ability to use logical thought processes in order to formulate solutions to problems.
• Ability to work variable hours, including nights, weekends, and extended shifts and drive at night.
• Ability to travel throughout and between facilities (which may include overnight stay).

• Provides Epic education and end-user support during and after the implementation/onboarding process.
• Partners and communicates with assigned customers and end users to assess goals and needs.
• Participates in problem identification and resolution activities.
• Maintains expertise in assigned Epic applications, enterprise-wide applications, and departmental workflows.
• Provides support for Epic implementations, relevant applications, and organizational initiatives.
• Performs other related duties as required.
  The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.
  Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.
  This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.
  The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.