Start Date
Immediate
Expiry Date
03 Nov, 25
Salary
51539.0
Posted On
03 Aug, 25
Experience
5 year(s) or above
Remote Job
Yes
Telecommute
Yes
Sponsor Visa
No
Skills
Servicenow, Test Management, Customer Satisfaction, Cyber Security, It, Software, Computer Science, Customer Service, Information Technology, Functionality
Industry
Information Technology/IT
80929 - IS RELIABILITY DELIVERY LEAD
This IS Reliability Delivery Lead will report to the IS Operations Service Delivery Manager and will work within the Strategy, Regulation and Support Services directorate based in our Crawley office. You will be a permanent employee.
You will attract a salary of £51,539.00 and a bonus of 7.5%. This role can also offer blended working after probationary period (6 months) - 3 days in the office and 2 remote.
KNOWLEDGE, SKILLS AND QUALIFICATIONS:
Bachelor’s or Master’s Degree: Typically in Information Technology, Computer Science, Engineering or similar, or equivalent experience.
IT Service Delivery Experience: Over 5 years of experience working in IT support roles for customer-facing technologies.
Management Experience: Proven track record in managing teams & handling escalations.
Certifications: Advanced ITIL, Test Management, SIAM, Cyber Security, Customer Service
Experience of ServiceNow functionality
Experience of Testing tools functionality
Experience with IT systems, networks, & software.
Mentor, & develop a suppliers team.
Handle complex technical issues & escalations.
Ensure high-quality support & satisfaction.
Ability to develop & implement processes that embed organisational learning to improve customer satisfaction.
Process: For all your key IS capabilities
Technology: For all your key IS capabilities
Information: For all your key IS capabilities
Governance: For all your key IS capabilities
JOB PURPOSE:
Assure that UKPN IT technology services are reliable to meet UKPN business needs, within the constraints of budget & risk appetite.
PRINCIPAL ACCOUNTABILITIES:
You will be responsible for both performance & business value of your important capabilities across all IS technology services, within the constraints of budget/risk appetite.
People: UKPN & 3rd party partner staff with responsibilities in your area
Process: For all your key IS capabilities
Technology: For all your key IS capabilities
Information: For all your key IS capabilities
Governance: For all your key IS capabilities
Quality: Instil trust & confidence in important partners about the quality of activities in your area
Speed: Instil trust & confidence in important partners about the speed of activities in your area
Value: Instil trust & confidence in important partners about the value (benefits/costs/resources/risks) of activities in your area
HEALTH & SAFETY RESPONSIBILITIES
Managers and supervisors carry both legal and company responsibilities for ensuring the health and safety of their employees, those under their control and those who might be affected by the work undertaken, i.e. public, visitors and employees of other organisations. This includes briefing individuals working for them and ensuring there is the necessary understanding, competence and application of requirements to work safely and without harming the environment.
Employees will ensure they understand the health and safety risks involved in their work activities and their responsibility to apply the controls needed to manage those risks to acceptable levels. Similarly where work activities can have an adverse impact upon the environment, and where there are legal requirements, employees will understand those impacts and the controls they must ensure are applied.
If in doubt ask!